Field Service
Keep mobile workers and customers connected with AI + Data + CRM. Reduce costs and increase productivity with Field Service built directly in your CRM.
What can you do with your new field service management software?
Boost revenue, drive efficiency, and provide a seamless customer experience.
Drive Efficiency with Trusted AI.
Prepare teams with summaries of critical information required for every appointment.
Improve first-time fix rates by easily surfacing relevant information for contractors and employees.
Quickly create service reports with intelligently generated summaries.
Boost mobile worker productivity.
Access productivity tools including generative powered work summarisations, workflows, knowledge, industry features, and data on the go.
Take advantage of Salesforce's flexible Lightning framework and personalise your mobile app with out-of-the-box and custom components.
Boost first-time fix-rates by connecting your mobile teams with experts to resolve complex issues with Slack Swarming.
Optimise scheduling and dispatch.
Manage dispatching based on workers' status, skill sets, and job details.
Boost productivity across your field team. Improve first-time fix rates and reduce travel times by automatically and intelligently scheduling work.
Make informed decisions with insights into key kpis that move your field operations forward. Get the information you need to provide reliable service.
Intelligently manage work and assets.
Stay proactive and improve operations with a total view of your assets.
Save time with custom workflows that automatically manage work orders.
Provide seamless customer experiences.
Improve first-time fix rates with real-time remote service. Connect your customers and frontline teams with experts using augmented reality.
Empower customers with self-service scheduling that keeps them connected.
Complete your field service solution with products from across Customer 360.
Appointment Assistant
Empower customers with self-service to manage appointments and stay connected with technicians.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Service Cloud
Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud.
Knowledge Management
Empower agents and customers to find the best answers to questions and solve cases faster.
Customer Service Incident Management
Resolve disruptions faster and deliver great customer experiences with proven workflows.
Field Service Pricing
Find the right Field Service option for your business needs.
Dispatcher
Intelligent Disptatch Console built directly on CRM
$
165
User / Month
USD (billed annually)
- Scheduling and Optimisation
- Resource and Work Management
- Workflow Automation
Technician
Mobile toolkit to empower frontline teams
$
165
User / Month
USD (billed annually)
- Mobile Productivity Tools
- Workflow Automation
- Offline capable
Contractor
Empower 3rd party Field Service Professionals
$50 user/month or $20/login
USD (billed annually)
- Mobile for work orders, cases, contracts
- Mobile Productivity Tools
Contractor Plus
Empower contractors to serve and generate revenue
$75 user/month or $30/login
USD (billed annually)
- Cross-sell and upsell for revenue generation
- Mobile Productivity Tools
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Field Service Plus
Get the field service bundle that combines Dispatch and Technician functionality along with both Sales & Service Cloud. Turn your organisation into a customer company, all on the world’s #1 CRM.
Our ability to deliver proactive service rather than 'firefighting' ensures customers and employees stay with Pella. AI-first field service makes our work faster, safer, and helps get installs right the first time.
Nick MrazStrategic National Installation Manager, Pella
Get the most out of Field Service with thousands of partner apps and experts.
Maximise ROI with the #1 success ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Field Service tips, tricks, and best practices.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Talk to an expert.
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Field service management FAQ
Field service gets the right workers to the right place at the right time with the correct set of tools and data to perform a series of steps and tasks onsite.
Field service management drives efficient operations and improves the productivity of front-line teams delivering service onsite at homes and businesses. With CRM, data, and AI, organisations can streamline processes, improve communications, and create customer loyalty.
Field service has solutions designed to support any and all field service roles: dispatchers, technicians, and contractors. Pricing provides organisations return on investment with productivity gains for workers and improved operational efficiency.