Improve your field service operations as well as your bottom line.
Onsite service is one of the costlier forms of support. So get the most out of your techs, dispatchers, and managers with Field Service Lightning, mobile resource optimisation software from Salesforce.
Keep onsite service connected to your office.
• Get a 360-degree view of each service appointment
• Let everyone work from a single customer record
• Collaborate and share case updates across teams
• Connect IoT device data to customer records
• Easily access knowledge-base articles onsite
• Let everyone work from a single customer record
• Collaborate and share case updates across teams
• Connect IoT device data to customer records
• Easily access knowledge-base articles onsite
Schedule service appointments more intelligently.
• Boost first-time resolution rates with Einstein AI
• Identify parts onsite with image recognition
• Assign work based on business rules
• Get complete visibility into all operations
• Track and divide work based on geography
• Optimise resource schedules with one click
• Identify parts onsite with image recognition
• Assign work based on business rules
• Get complete visibility into all operations
• Track and divide work based on geography
• Optimise resource schedules with one click
Give field agents the information they need, even offline.
• Access and update records regardless of connectivity
• View knowledge articles and communicate with experts
• Scan product barcodes and update inventory in real time
• Create and submit service reports right onsite
• Capture customer signatures right on the work order
• View knowledge articles and communicate with experts
• Scan product barcodes and update inventory in real time
• Create and submit service reports right onsite
• Capture customer signatures right on the work order
Customise the platform to work the way you do.
• Easily create rules using business logic
• Collaborate across teams with a shared knowledge base
• Integrate customer data from multiple systems
• Track key efficiency and productivity metrics
• Gain insights for improvement using analytics
CUSTOMER SUCCESS STORY
KONE escalators and elevators keep people on the move with Salesforce.
“With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”
