• Let everyone work from a single customer record
• Collaborate and share case updates across teams
• Connect IoT device data to customer records
• Easily access knowledge-base articles onsite
• Identify parts onsite with image recognition
• Assign work based on business rules
• Get complete visibility into all operations
• Track and divide work based on geography
• Optimise resource schedules with one click
• View knowledge articles and communicate with experts
• Scan product barcodes and update inventory in real time
• Create and submit service reports right onsite
• Capture customer signatures right on the work order
• Easily create rules using business logic
• Collaborate across teams with a shared knowledge base
• Integrate customer data from multiple systems
• Track key efficiency and productivity metrics
• Gain insights for improvement using analytics

“With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”