Sales contact management software built for world-class sales teams.
Have a complete view of your customer’s data to effectively manage your sales processes with the world’s #1 sales CRM platform.
Know every contact in your customer accounts.
Salesforce's Sales Cloud contact management software for enterprise and SMBs allows you to access critical customer data including key contacts, communication history, and more. You’ll get a complete picture of all your customers and gather insights about how to engage with them to help close the sale.
Grow beyond your goals with customer social data.
Use a feed of your customers’ social content to understand what they are saying about products or services. You’ll uncover valuable insights into your customers’ issues, so you can proactively provide answers.
Collaborate with teams companywide.
Moving your contact management online and in the cloud enables collaboration amongst teams across the organisation. Our social collaboration tools are designed for you to share insights, relevant documents, and more on every business record and contact to ensure everyone has the most up-to-date data.
Prepare for customer meetings while on the go.
Access the full account and contact data you need to keep deals moving through the sales process, from anywhere. The Salesforce mobile app pulls in valuable social profile information from your accounts and contacts, giving you deep insights so you can walk into that important sales meeting with confidence.
Take an interactive guided tour.
See how companies of all sizes can use Salesforce to drive success on every deal, every day. This interactive tour guides you through the different capabilities of the world’s #1 CRM app today.
Frequently asked questions (FAQ)
Contact management is a feature of Salesforce’s Sales Cloud technology. It is designed to help manage all your customer data as your sales reps work through the sales process with each lead. The customer data you can store includes key contacts, communication history, and more.
Developing profiles of your sales leads and customers will help your sales team to create a complete picture of all your customers and develop insights about how to engage with them. Having a greater understanding of your leads and customers will help improve the likelihood to close the sale of your products or services.
Salesforce contact management software improves the effectiveness and efficiency of your team of sales reps. Our solution uses cloud technology to promote collaboration between teams and securely store data and relevant documents online to ensure ease of access for all sales reps. The data your team collects will help your organisation develop insights from the large pool of information collected to help your organisation refine the sales process and train new employees.