See all of the features that make Service Cloud Lightning the most complete customer service platform, including Lightning Service Console, case mangement, omni-channel routing, macros, and a lot more.
Customer Service Tools and Features from Salesforce
Service Cloud allows your business to have 24/7 customer service. Give your customers the service tools they need to get to the answers they want as quickly as possible. Whether chatting with an agent online or searching your FAQ, today’s customers expect to have access to customer service on their terms, and that means providing them with a variety of tools and options for always-on customer support. Learn more about Service Cloud’s customer service features and solutions.
CRM Salesforce CRM fosters better customer relationships, helping you save money and increase profits.
Sales Forecasting Sales forecasting and analytics are some of the many powerful features that Salesforce CRM offers.
Sales Tracking Software Robust sales tracking features help you analyse sales pipelines, perform win-loss analyses, and more.
Sales Content Management Make sure your reps have easy access to winning sales materials, right within your SFA application.