Lower your agent’s average handle times and improve customer satisfaction with CTI, also known as computer-telephony integration.
Know your customers before you pick up the phone. Instantly get a profile screen showing their customer information or the account record of the caller.
Get back hours of lost productivity by communicating more efficiently. Turn every phone number inside Salesforce into a clickable link.
Simplify your life by having any notes you take during a call automatically logged and associated with objects like contact records, cases, or anything you create.
Make outgoing calls, put them on hold, transfer to another agent, or add people for a conference call, all without ever leaving the Service Cloud console.