Knowledge Database for Customers
See how agents drive satisfaction with:
- Optimised article search
- Customer article history
- Easy to customise emails
Maximise agent productivity.
With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers. Sharing knowledge to any channel or device is only one click away. Better still, agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.
Help customers help themselves.
Extend your knowledge base to your service website, whether it’s a secure customer (or partner) portal, part of your public site, or integrated into a public customer community. And to ensure an effortless customer experience, knowledge is accessible from any mobile device.
Streamline your knowledge management process.
Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.