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Earn lifelong customers with efficient, connected service.
Earn lifelong customers with efficient, connected service.
Boost customer loyalty through AI-powered workflows and automation. Provide connected personalised service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
When work flows, satisfaction grows.
Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.
See for yourself.
See how Service Cloud and Slack work together to deliver white glove support.
What’s new with Service Cloud?
Make every customer feel understood.
Strengthen your customer relationships by adding that personal touch with help from Service Cloud. You’ll be able to:
- Support customer interactions on any channel
- Automate business processes with intelligent workflows
- Uplevel call center management with smart productivity tools
- Get shared, actionable insight into every customer interaction
- Drive revenue and upsell easier with the power of AI
Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.
Foster deeper connections with digital service.
Wondering how to meet customer expectations every time, from anywhere? It happens naturally with Service Cloud.
Now you can:
- Engage with customers on their favourite channels
- Put all your digital interactions in one place
- Serve customers faster with automated workflows
- Scale support with AI-powered chatbots
Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.
Get to the heart of connected field service.
Empower your teams to deliver a connected field service experience from the contact center to the field with the #1 scheduling tool that allows you to:
- Safely complete jobs on the first in-person or virtual visit
- Get jobs done faster with step-by-step guided flows
- Automatically schedule the right person for the right jobs
- Access data online and offline with the field service app
Your field service team can make customer engagement stronger than ever using Appointment Assistant. Give customers all the info they need in real time, like when their mobile worker will arrive, who to expect, and how long the appointment might take.
Yes, service is changing. 7,000+ global service pros told us how.
Read the fourth edition of the State of Service report to learn about the trends shaping the industry.
See how companies are elevating customer service management with Service Cloud.
Pricing
Start small, or support your entire enterprise today. Find the best solution for your customers, whatever your business.
Essentials
Essentials
All-in-one sales and support app*
$
25
USD/user/month**
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customisable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Frequently asked questions (FAQ)
Customer service software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while greatly improving customer service outcomes.
A CRM system allows everyone from your sales teams to customer service agents a better way to access customer information all in one central location. Your CRM provides information about every customer interaction available to anyone at your company who might need it, when they need it, no matter where they are.
If you're considering investing in a customer service platform you should learn more about the importance and value of customer service and CRM. Learn how you can solve your customer service problems with the help of Salesforce Service Cloud.
Start a free trial of the world’s #1 service solution. No credit card required. No software to install.
Customer Service Software & Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.