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Customer Service and Support Software Solutions
Boost customer loyalty through AI-powered workflows and connected, personalised customer services across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
Service Cloud features for customer service
When work flows, satisfaction grows.
Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.
What’s new with Service Cloud?
Personalise customer service to engage every customer.
Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to:
- Support customer interactions on any channel
- Automate business processes with intelligent workflows
- Uplevel call center management with smart productivity tools
- Get shared, actionable insight into every customer interaction
- Drive revenue and upsell easier with the power of AI
Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.
“Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.”
Go digital and deliver smiles everywhere.
How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can:
- Engage with customers on their favourite channels
- Put all your digital interactions in one place
- Serve faster with automated workflows
- Scale support with AI-powered chatbots
Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.
“Our digital transformation started with Salesforce and the hard work and investments are paying off.”
With Field Service, you'll complete your field jobs faster, safer, and more efficiently.
Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:
- Safely complete jobs on the first in-person or virtual visit
- Get jobs done faster with step-by-step guided flows
- Automatically schedule the right person for the right jobs
- Access data online and offline with the field service app
And with Appointment Assistant your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.
“Salesforce Field Service is yet another game-changing piece of functionality within the Salesforce Platform.”
Service Cloud resources
Get service cloud resources to build great experiences — and your career.
Research and Report
Trends in Workflow Automation
Research and Report
Gartner MQ for the Customer Engagement Center 2021
Research and Report
Gartner MQ FSM 2021
See how companies are elevating customer service management with Service Cloud.
Pricing
From out-of-the-box to fully customisable support, find the best solution for your customers.
Essentials
Essentials
All-in-one sales and support app*
$
25
USD/user/month**
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
$
75
USD/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customisable CRM for comprehensive service
$
150
USD/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
$
300
USD/user/month*
(billed annually)
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Frequently asked questions (FAQ)
Customer service software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while greatly improving customer service outcomes.
A CRM system allows everyone from your sales teams to customer service agents a better way to access customer information all in one central location. Your CRM provides information about every customer interaction available to anyone at your company who might need it, when they need it, no matter where they are.
If you're considering investing in a customer service platform you should learn more about the importance and value of customer service and CRM. Learn how you can solve your customer service problems with the help of Salesforce Service Cloud.
Start a free trial of the world’s #1 service solution. No credit card required. No software to install.
Customer Service Software & Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.