Discover innovations that humanise customer interactions. Learn more
 
 

Scale service that customers love.

Get to the heart of service with connected, efficient, personalised experiences with the #1 customer service software.
 
 

Reduce costs while scaling your team with Service Cloud.

 

Connect every channel.

Make your customers’ lives easier. Provide consistent experiences from digital to the field.

Personalise every engagement.

Unify your data to humanize interactions and build loyalty.

Scale every process.

Automate processes and empower teams to do more with less.
 
 
 

Make every customer feel understood.

Strengthen your customer relationships by adding that personal touch with help from Service Cloud. You’ll be able to:

  • Support customer interactions on any channel 
  • Automate business processes with intelligent workflows
  • Uplevel call center management with smart productivity tools
  • Get shared, actionable insight into every customer interaction
  • Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.

 
 

Julius Holmef Jord-Sarabi, CTO & CFO Aureus Group

 
 
 

Foster deeper connections with digital service.

Wondering how to meet customer expectations every time, from anywhere? It happens naturally with Service Cloud.

Now you can:

  • Engage with customers on their favourite channels
  • Put all your digital interactions in one place
  • Serve customers faster with automated workflows
  • Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.

 
 

Sylvia Stolk, Chief Digital & Transformation Officer

 
 

Get to the heart of connected field service.

Empower your teams to deliver a connected field service experience from the contact center to the field with the #1 scheduling tool that allows you to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app

Your field service team can make customer engagement stronger than ever using Appointment Assistant. Give customers all the info they need in real time, like when their mobile worker will arrive, who to expect, and how long the appointment might take.

 
 

Matthijs De Man, Director of Club Services and Innovation

 
 

Yes, service is changing. 7,000+ global service pros told us how.

Read the fourth edition of the State of Service report to learn about the trends shaping the industry.
 

See how companies are elevating customer service management with Service Cloud.

 
 

Pricing

Start small, or support your entire enterprise today. Find the best solution for your customers, whatever your business.

 

Essentials

All-in-one sales and support app*
$ 25
USD/user/month**
(billed annually)

Professional

Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)

Enterprise

MOST POPULAR
Customisable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)

Unlimited

Unlimited CRM power
$ 300
USD/user/month*
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
 

Frequently asked questions (FAQ)

Customer service software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while greatly improving customer service outcomes.
A CRM system allows everyone from your sales teams to customer service agents a better way to access customer information all in one central location. Your CRM provides information about every customer interaction available to anyone at your company who might need it, when they need it, no matter where they are.
If you're considering investing in a customer service platform you should learn more about the importance and value of customer service and CRM. Learn how you can solve your customer service problems with the help of Salesforce Service Cloud.
 
 
 

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.

 

Customer Service Software & Customer Support by Service Cloud