Make Smarter Service Decisions

See your business in a whole new light by quickly uncovering new trends and insights.


Unlock Data from Multiple Systems

Turn big data into smart decisions with a complete, interactive picture of service performance. View key metrics like customer satisfaction and case handle time so you can fix inefficiencies, fast. Using the Service Wave Analytics app on any device can help you turn insight into action.

Get real-time snapshots of your business.

Boost productivity with built-in reports and dashboards. Access past performance and get instant updates to see exactly how your teams are performing. Track social customer responses, knowledge base use, and more in one place, then build reports right in Service Cloud to drive success. 

Faster, smarter customer service starts with a free trial. (Yep, free.)

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.