Chatter Getting Started

Service Cloud 3

Monitor and engage instantly with customers across the social Web. Manage high-volume social interactions and respond in real time.
Prioritize interactions across any channel with real-time analytics.

Social Monitoring
Stay on top of what they’re saying about you—and
your competition.
Contact Center
Social Contact Center
Social media cases are part of the agent’s view.
And collaboration reigns.
Social Communities
Work with your communities to tap into the wisdom
of the crowd.
Social Knowledge
Collaborate to create accurate and timely
knowledge articles.
Live Agent
Live Agent
Provide instant answers with chat functionality.
Social Analytics
Analyze, learn from, and optimize your social channels.
Service Cloud Overview
Salesforce for Facebook
Live Agent