Every Marketing Cloud customer gets the Standard Success Plan, which includes basic training to get you started. You also get access to community-based best practices and Web-based support to help solve technical issues.
Use our “Getting Started” online course catalogue to quickly learn all the basics to begin using Marketing Cloud.
Access a broad library of knowledge articles and community resources to guide you through any situation.
Submit support cases online to get help with any technical issues you encounter.
The Standard+ Success Plan provides 24/7 support coverage to ensure you always have access to our global team of technical experts.
The Premier Success Plan includes enhanced success resources, programs, and support to increase your Marketing Cloud ROI.
Connect with Marketing Cloud experts to get the most from your investment through best practice coaching, strategic advice, and personalised recommendations. Unlimited access to Premier training courses will help get your team up to speed even faster. You also get access to Accelerators — personalised engagements, delivered by Salesforce experts, designed to help you achieve specific business improvements with Marketing Cloud.
If critical issues arise, our most skilled technical resources will respond within one hour. From how-to questions to complex technical issues, we give you fast, expert answers and personalised recommendations drawn from our experience with thousands of businesses around the world.
Our Developer Support team can help you extend Marketing Cloud by providing sample API code and reviewing your code for errors.
The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve configuration tasks.
You get access to more than a dozen Configuration Services to help keep your Marketing Cloud up to date as your campaigns and needs evolve. We’ll take care of tasks like creating sender profiles, lists, groups, and data extensions, so you can focus on delivering the best marketing experiences for your customers.
Premier+ Success for Marketing Cloud includes additional Accelerators to further bolster the effectiveness of your marketing program and increase your ROI.
You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.
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