Choose from three plans to help your team gain insights faster than ever.
Every Wave Analytics customer gets the Standard Success Plan. You get access to best practices and solutions for your business through the Analytics Community, while our Web-based analytics training and support helps you resolve technical issues quickly.
The Analytics Community is your one-stop shop for answers to your analytics questions. Find videos, access to weekly webinars, and engage in conversations with experts and customers.
Access a broad library of knowledge articles, analytics training, and documentation in our Help and Training Catalog, along with Analytics Community resources to guide you through any situation.
Submit support cases online to get help with any technical issues you encounter.
The Premier Success Plan includes enhanced support, resources, and analytics training to drive Wave Analytics adoption and increase your ROI.
Connect with experts who can help you get the most out of the powerful capabilities of Wave Analytics. We’ll get your team up to speed quickly with exclusive solution videos and provide strategic advice to solve business challenges. Premier Success also gives you access to Accelerators: personalised engagements, delivered by Salesforce experts, and designed to help you achieve specific business results.
Our 24/7 customer support delivers fast, expert answers for your how-to questions and technical issues. Should critical issues arise, you’ll receive an initial response within one hour.
Build custom Wave Analytics applications faster. Get priority access to our most skilled developers, who will troubleshoot and provide code reviews to make sure you’re on the right track.
The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve administrative and configuration tasks.
Our team of certified administrators provides services to help you maintain and update Wave Analytics. They’ll take care of tasks like provisioning users, loading datasets, modifying lenses and dashboards, so you can focus other strategic initiatives for your business.
You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.
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