Salesforce solutions for communications gives customers, reps, agents and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalised experience at every step.
Know what customers want.
Customer service isn’t about bandwidth, it’s about personal connections. Salesforce transforms customer care, using collaborative systems to help reps know each individual customer better.
Engage and innovate.
Companies use Salesforce social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive and productive.
M1 reinvents itself to become a digital first telco.
“Salesforce enabled us to deliver an incredible outcome and one that’s sustainable as we move into the new norm.”
With communications CRM from Salesforce Industries you can meet the high expectations of your customers. Because in this era, the era of the customer, the expectation of better, faster and more personalised customer service has never been higher. And if those needs are unmet, the opportunities for your customers to voice their displeasure are everywhere, and their audience is massive. But communications CRM from Salesforce Industries will ensure that your company is delivering your customers, sales reps, service agents and retailers the information needed to create a positive, personalised, loyalty-building customer experience.
CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.