Get insights from every conversation. Automatically capture and analyse calls, emails, and meetings with AI. Surface key signals like risks, objections, and next steps — so your team can take action faster. Fuel Agentforce with conversation insights to deliver personalised, timely follow-ups directly in Salesforce and Slack — activating conversation data wherever your sellers work.
Drive deals forward and power Agentforce with conversation intelligence.
Flag key moments in every conversation — competitor likes and dislikes, objections, pricing attitudes, and customer questions — without listening to the full call. Add custom keywords to track product launches or any mentions critical to closing.
See what's happening in calls that impact your deals — objections, risks, pricing, and next steps — automatically analysed and displayed on the opportunity record. Jump straight to the right transcript snippet and take action without digging into every conversation.
Spot patterns across every deal. AI analyses conversations to surface key topics — like objections, pricing, and competitors — across your pipeline. Instantly see trends, risks, and impacted opportunities to refine strategy and close deals.
Get up to speed fast with AI-generated call summaries that automatically analyse every conversation and highlight key moments — like objections, pricing, next steps, and decision-maker mentions. See what was discussed at a glance and jump straight to relevant transcript snippets.
Explore every conversation in detail. Search with natural language by asking things like “Which deals mentioned pricing?" or “Where did competitors come up?" and instantly surface key moments, risks, and pipeline trends — without digging through transcripts.
Get custom insights from every sales call — like customer sentiment, key takeaways, or a SWOT analysis — delivered right on the call record. Let sellers skip the transcript and instantly see key takeaways and top concerns, with the exact context they need to move deals forward.
Empower reps to focus on selling while Agentforce uses conversation data to keep your opportunities up to date. Analyse calls, meetings, and notes to automatically update key fields — like next steps and deal stage — for real-time pipeline visibility.
Give sellers personalised guidance and early warnings — based on real conversation data — to keep deals moving. Surface next-best actions and flag risks like stalled momentum or missing stakeholders, all delivered seamlessly in the flow of work.
Guide managers with actionable insights to coach their sales teams more effectively — grounded in real call data. Analyse performance against best practices and highlight what top reps do differently with Agentforce, so teams get targeted guidance that drives results.
Get call recaps where reps work — right in Slack. Highlight key moments, risks, next steps in your Slack channels after every call with Agentforce. Stop digging through transcripts or switching tools — reps stay informed, aligned, and ready to act within their daily workflow.
Make AI-generated emails actually worth sending — by grounding them in real conversations. Add the context generic follow-ups lack with call data, so reps can send timely, relevant messages with one click — focussed on what was said, what's next, and what matters to the buyer.
Understand why deals are won or lost — right on the opportunity. Analyse every deal conversation and surface driver like pricing, competition, or lost momentum with AI. Quickly see what worked in win and what went wrong in losses — no transcript digging required.
Start by selecting your Sales Cloud edition. Some editions already include Conversation Insights right out of the box. For the others, you can easily add Conversation Insights at these price points.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Conversation Insights has been invaluable when it comes to digital coaching and reinforcing best practises for our sales team. The ability to share what messaging is most effective across our remote workforce has made all the difference in this hybrid world.
Dain RasmussenSVP, Sales, Inspirato
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Conversational intelligence software offers the ability to see insights and trends surfaced from voice and video calls. Calls are recorded and analysed for mentions of specific keywords and phrases.
No, Conversation Insights does not record calls. Rather, it is an AI feature that processes audio recordings and surfaces insights.
NLP is AI that recognises language and its many usage and grammar rules by finding patterns within large datasets.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1800 667 638 to discuss exactly what kind of products you're looking to add and how we can help.
You can purchase licences of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials, which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800 667 638 to see what works for your business.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit the Customer Success Group.
Conversational AI is technology that enables computers to engage in natural, human-like conversations through text or speech. Chatbots are one example of conversational AI in action.
Sales technology is important because it streamlines processes, enhances efficiency, and provides valuable insights to drive sales growth and improve customer relationships. The best sales technology allows you to consolidate your data and efforts to avoid disjointed work experiences.
