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10 Can’t-Miss Salesforce Live Australia & New Zealand Sessions

Salesforce Live: Australia & New Zealand is so close we can almost taste it! The incredible line-up of experts ready to dish out their wisdom and practical takeaways is increasing our appetite for all things innovation.

If you haven’t yet registered, what are you waiting for? Jump on, join in – let our incredible line up of Trailblazers from across Australia and New Zealand take you on their inspirational journeys, and drop into our online expo rooms for unlimited access to industry leaders.  Insights, expert advice and practical lessons at your fingertips, streamed live from Sydney. 

Here are 10 sessions we’re really excited about.

1. Keynote: Our Path Forward, Together

Starting with a Welcome to Country from Metropolitan Local Aboriginal Land Council Chair Yvonne Weldon and Whakatau conducted by TupuToa Maori Advisor Otene Hopa, the keynote sets the tone for the Trans-Tasman event.

Salesforce Australia CEO Pip Marlow and New Zealand MD Craig Skinner will host this session, joined by special guests from Xero and True Alliance to discuss how different businesses, industries and geographies are creating a better future as they stabilise, re-open and grow.

You’ll have a ‘front-row seat’ to how these businesses are transforming their companies and industries, and driving exceptional customer experiences. Want to know how they’re changing the way their employees innovate and up-skill? You’ll have to tune in to find out.

2. Crowded House – live on the Keynote stage!

You’ll also have a front-row seat for an incredible live set from our favourite ANZ (we’re not getting into this particular battle sorry!) band Crowded House! They’ll be belting out a few crowd favourites during the Keynote – there won’t be an encore so tune in from 10.45am!

Happy to be playing some songs on Salesforce Live Australia and New Zealand, hope you enjoy

Neil Finn

3. How builds connected customer experience with voice

This is the Voice! Service Cloud Voice, to be exact. Why is voice such an important service channel, and how will Service Cloud Voice help to overcome some key pain points of the phone channel? Head of Customer Experience at Ivan Trajkovski will tell you all about it, along with discussing the benefits of integrating voice, digital and CRM to deliver connected customer experiences. Hear all about how embarked on this game-changing journey.

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4. How True Alliance brings brands and consumers together

True Alliance Chief Financial Officer Roni Perlov will share how the retail business brought brands and shoppers together to pivot its bricks and mortar customer experiences to omni-channel digital journeys – all while empowering 90% of its workforce to work-from-anywhere. 

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5. Monash University’s pivot: increase opportunities while prioritising safety

Digitally transforming an organisation in the middle of a pandemic – a piece of cake, right? It can be, with the right tools. Monash University was able to pivot and digitally transform in the middle of COVID-19. Hear from General Manager of Digital Transformation Josh Teichman about key learnings and how this pivot increased opportunities while protecting the safety and well-being of students. 

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6. See how SCOUTS New Zealand grew a robust online community

If you’re interested in online communities, this session is for you. SCOUTS New Zealand provides more than 1 million hours of youth development a year to 13,000 young people. CEO Joshua Tabor will discuss how it’s now creating a safe and engaging online community where members can collaborate, learn and grow. 

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7. It’s only Malcolm Gladwell!

This guy needs no introduction. In a Salesforce Live coup, we bring you renowned author and global thought leader Malcolm Gladwell! In a session about going for growth, you’ll hear Malcolm’s expert insights on preparing your business for the future by becoming more digital and agile. How can you activate growth as a sales leader together with your sales team? Tune in to find out!

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8. Growth and lead management for manufacturers

For Australian business Brickworks, an innovative group specialising in property, it’s all about the lead, specifically managing your leads. Learn how to engage your customers across every touchpoint by using analytics, artificial intelligence and account-based marketing all in one platform. Hear how manufacturers can scale and drive growth.

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9. How Domain drives innovation and customer success with data

How can you make data-driven marketing a reality for your organisation?

Tune into this session to learn how Domain transformed the way it uses marketing data to drive innovation and efficiencies within the business, while fueling success for customers. Get inspired by how Domain kick-started its journey towards marketing intelligence by leveraging Datorama to do all kinds of magic including driving data transparency, innovation and generating maximum ROIs both internally and for customers.

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10. Expo rooms and Industry Networking Power Hour

We’ve thought of everything, including how much you love the experience of dropping by expo booths at Salesforce events IRL to network and pick the brains of the experts. So, we’ve created online expo rooms! Need expert guidance on an issue ASAP? Hoping to connect with a particular industry leader? Our expo rooms are your chance to make it happen.

At Industry Networking Power Hour from 1pm, meet your peers and understand how they provide teams and customers with new and engaging experiences.

Don’t miss these 10 highlights at Salesforce Live ANZ – visit the full agenda to plan your day, and register now

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Salesforce Staff

The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organizational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

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