Love it or hate it, the rise of mobile devices in Australia means your customers are more likely to reach out to you via your Twitter, Facebook, Pinterest or Linkedin accounts.
If you believe this is a myth, according to eMarketer, Australia is in 4th place in terms of social media usage as a percentage of the population with almost 10% of Australians owning Twitter accounts, and 60% using Facebook regularly.
The great news is this explosion of social media opens up new opportunity to build relationships with customers on a one-to-one basis and taking your customer service to the next level. Businesses now operate in collaboration with customers and are actively looking for solutions and tools that meet this need.
If you are interested in finding out how you can meet this new challenge heads on, join our exciting webinar on the future of Customer Service on the 28th of February. Audrey William, Head of Research, ICT, Frost & Sullivan ANZ will present key trends in Australia accelerating the adoption of social collaboration solutions, the growing importance of smart devices and the impact of big data in an enterprise environment.
Dave, Adler, Chief Commercial Officer of Smartsalary will share how, through the implementation of Salesforce Service Cloud, the company drove a transformational change in the business; resulting in greater collaboration, visibility and growth.
Register Now Here: Mobility, Social Collaboration and Big Data - The Future of Customer Service