With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.

The demands of the Fourth Industrial revolution are transforming service, with agents – and field agents in particular – becoming crucial to revenue growth.

Here, we explore APAC and global service trends, tracking changing roles of service and field service agents, technology and channel adoption, challenges, collaboration, and more.