From hours upon hours of insights, experience and expertise from Trailblazers at Salesforce LIVE Australia and New Zealand last week, we’ve picked our six favourite 10-second moments – just one minute of goodness.
Pip Marlow and Managing Director New Zealand Craig Skinner discuss the most difficult business environment Marlow has experienced to date, the importance of workplace diversity as an indicator of societal equality, and more. Watch the full session.
Xero Executive GM, Customer Experience Nigel Piper on customers’ changing expectations, and how Xero is meeting them with personalised interactions, tailored advice and real-time insights. Watch the full session.
True Alliance CFO Roni Perlov takes Tina Rozul behind the scenes of the retail organisation’s digital transformation, headless commerce site launches and the development of Trailblazers across the team. Watch the full session.
Josh Tabor explains how his non-profit tossed a three-year waterfall out the window to bring the core of Scouting – face to face interactions – to an asynchronous environment and a safe online community for kids. Watch the full session.
Sweezey discusses major changes in the digital landscape and how they will change customer engagement – sales cycles condense to just moments, 50% of app dev becomes bot dev, and one in five purchases happens at the edge. Watch the full session.
Peter Schwartz speaks with NSW Minister of Customer Service Victor Dominello about the state’s data-driven response to COVID-19, and the importance of trust in enabling that data-driven response. Watch the full session.