We’ve been lucky to have so many of our customer Trailblazers sharing their insights, advice and expertise with us this year. Now, we’ve picked 9 top moments with tips on data quality, business intelligence, relationships, support models and more. Enjoy!

 


Avis Easteal, Regional Head of Consumer, APAC at Luxasia, shares how the luxury beauty retailer increased data capture and data quality, and is using that data to build deeper relationships, improve customer experience, and upsell. | Watch the full video >> 

 


Jasmin Lau, Executive Director at Singapore Global Network, on how her team codifies all of the organisation’s relationships to increase the relevance of every interaction – and how they started small to build these capabilities and skills. | Watch the full video >>

 


Roni Perlov, CFO at True Alliance, on how the bricks and mortar luxury goods retailer dealt with the uncertainty of COVID-19 and drove incredible online sales. | Watch the full video >> 




Sidharth Yadav, VP Technology at HT Digital Streams on how his team beat the tightest of timelines for implementing a hybrid system – with CRM at the core and an integrated platform for building external apps. | Watch the full video >>

 


Anujai Saxena, Senior VP Business Transformation at Pine Labs shares how one of Asia’s biggest merchant commerce companies uses Customer 360 to drive partnership across the merchant lifecycle – from sales to field operations. | Watch the full video >>

 


Francisco Collantes Jr – or ‘Cookie’ – Head of CRS Program Management at Meralco, on the trends driving change and how the forward-thinking energy distribution company continues to transform and innovate. | Watch the full video >>

 


When Anantara Vacation Club started offering service via WeChat, more than half of its Chinese customers – or ‘owners’ –  selected this platform within three days. Matthijs de Man, Director of Club Services and Innovation, on why channel choice and real-time engagement is vital to Anantara. | Watch the full video >>

 


Xero’s Executive GM Customer Experience Nigel Piper on how his organisation is using data to provide meaningful experiences. | Watch the full video >>

 


With one in three residential households and half of active companies as monthly billing customers, and having transitioned to a digital company, Hong Kong Broadband Network can now use its incredible reach for good. NiQ Lai, HKBN Co-Owner and CEO, shares more. | Watch the full video >>