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author name

Joe Delaney

author title Industry Advisor, Energy & Utilities Salesforce
author bio

Joe is a Salesforce Industry Advisor for Energy and Utilities, and leads industry strategy for Australia and New Zealand. With over 15 years experience working with across the energy value chain, he brings passion and thought leadership to helping clients successfully transform and succeed in the digital energy economy. Joe is a long-term member of the Australian Institute of Energy committee (Victoria), an EnergyLab mentor, and alumni of the University of Cambridge Institute for Sustainability Leadership.

Customer-Centricity Is Critical to Australia’s Future as a Renewable Energy Superpower

Net-zero targets and the imperative for accelerated decarbonisation requires that the full potential of customer (demand-side) participation is harnessed to ensure a sustainable energy system. The transition is happening but, to be successful, energy companies must build trust with the emerging energy prosumer, and ensure community social licence. Drawing on insights from AGL, Telstra Energy, and EnergyLab — Australia's largest climate tech startup accelerator — our own Industry Director of Energy & Utilities, Joe Delaney, explains why.

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