Applications such as Service Cloud, Salesforce Chatter and Salesforce Communities are changing the nature of customer engagement. For years, businesses have talked about real-time engagement, responsiveness and immediacy. Now, finally, it's here. After all, how much more real-time or immediate...
The launch of Salesforce Chatter Communities gives
organisations the opportunity to take charge and foster their own online
communities—connecting employees, customers, partners, suppliers and
distributors for better collaboration. The combination of a customer
interaction platform with internal...
Engaged employees close 33% more deals, and these same employees are key to driving customer engagement.
When employees have access to the right information at the right time,
they are able to effectively build relationships with their customers and solve