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Q&A: How Veolia’s Collaborative IT Drives Digital-First Businesses

A change of structure at Veolia provided the foundation for the business to tackle the demands of COVID-19. Di Terry, Salesforce’s Vice President, Australia – Solution Engineering caught up with Ben Sullivan, Chief Digital Officer, Veolia Australia & New Zealand to discuss the non-traditional structure, launching a customer hub, and becoming a data company.

The CIO’s Role in Crisis Recovery

In a crisis, there are three major tracks businesses progress through, and the CIO plays a central role in each. Once these tracks are understood, and once the organisation recognises which parts of their business is within each track, it becomes significantly easier to identify systems and technologies to help empower recovery plans and accelerate growth.

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