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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

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Mar 28, 2022 By Marcella Larsen

How to Communicate Supply Chain Issues to Your Customers

Most retailers have struggled with supply chain delays over the past two years. So, what exactly is causing the delays and how can retailers keep their customers informed?... Read More

Retail, Retail Insights, Consumer Goods, Ecommerce

Sep 30, 2021 By Salesforce

Dreamforce to You Industries Summit 2021: 8 best moments

We wrapped up the main insights from industry experts such as Australian Retailers Association CEO Paul Zahra, innovator and entrepreneur Mark Bouris and local Trailblazers during the Dreamforce to You Industries Summit.... Read More

Dreamforce, Events, Consumer Goods, Financial Services, Retail

Apr 07, 2021 By Salesforce

Relive the highlights from 3 Salesforce Live: A&NZ episodes

Did you miss any of the action from the Salesforce Live: A&NZ retail and consumer goods, finserv or sales episodes? Don’t worry – we’ve got all the highlights here, plus info on where you can tune in to learn more.... Read More

Customer Success, Digital Transformation, Future of Work, Customer Engagement, Customer Experience, Financial Services, Financial Services Cloud, Retail, Sales, Sales Cloud, Consumer Goods

Mar 17, 2021 By James Johnson

Triple digit growth in the digital retail era: The retail trends accelerating growth

Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.... Read More

Consumer Goods, Retail, Retail Insights, Salesforcetour, Customer Success, Customer Experience

Aug 06, 2020 By Imran Khan

The shift to D2C: how consumer goods can connect with consumers

Instagram is the new shopping mall, the direct-to-consumer (D2C) channel has become paramount, and delivering on sky-high consumer expectations is more important than ever. It’s a digital frontier, and businesses need to keep innovating to keep consumers on side and stay ahead of competitors.... Read More

Consumer Goods, Social Media, Social, Digital Transformation, Direct-to-Consumer, Personalization

Jul 20, 2020 By Salesforce

Innovation, personalisation, resilience: Keys to accelerating in the novel economy

Size used to matter. Now, speed is everything. At Salesforce Live for Retail and Consumer Goods last week, we heard that the future is innovation, personalisation and agility. Here are the highlights.... Read More

Retail, Retail Insights, Consumer Goods, Innovation, Digital Transformation

Jul 06, 2020 By Brian Solis

The future of retail: Behavioural change in the novel economy

The pandemic has fast-tracked the digitisation of consumers, and now brands have to catch up. The relationship between humanity and digital needs to be stronger in ways most organisations haven’t ever thought of before – and it all starts with focusing on what matters to your customer.... Read More

Consumer Goods, Retail, Retail Insights

Jun 29, 2020 By Salesforce

How TOMS drives impact and engages shoppers with social

Staying at home has meant more time on social media and less time in shoes. Iconic footwear brand and pioneer of enterprise 1-for-1 programs TOMS listened to its audience, finding an opportunity to increase impact and brand relevance.... Read More

Consumer Goods, Retail, Social Media, Social Media Marketing, Social, Leading Through Change

Jun 11, 2020 By James Johnson

The future of retail is digital: Consumer behavioural change set to stick around

Consumer behavioural change drove 262% online retail revenue growth in April across ANZ – and it’s not changing back. James Johnson on the future of retail.... Read More

Consumer Goods, Customer Engagement, Ecommerce, Retail, Retail Insights

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Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get the best of
World Tour
Sydney on
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Get a monthly round-up of our top blogs straight to your inbox.

Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

How to Communicate Supply Chain Issues to Your Customers

Dreamforce to You Industries Summit 2021: 8 best moments

Relive the highlights from 3 Salesforce Live: A&NZ episodes

Triple digit growth in the digital retail era: The retail trends accelerating growth

The shift to D2C: how consumer goods can connect with consumers

Innovation, personalisation, resilience: Keys to accelerating in the novel economy

The future of retail: Behavioural change in the novel economy

How TOMS drives impact and engages shoppers with social

The future of retail is digital: Consumer behavioural change set to stick around

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific

Get the best of World Tour Sydney on Salesforce+

Get a monthly round-up of our top blogs straight to your inbox.

Featured

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

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World Tour
Sydney on
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