How RACV Is Driving the Future of Customer Experience in Insurance
Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.
The State of CRM in APAC: Trends and Opportunities to Know Now
Salesforce commissioned Forrester Consulting to delve into the current and future state of CRM system adoption, uses, and experience. Divisha Gupta, Director of Content Strategy at Salesforce APAC shares the key findings.
The Quickest Ways to The Biggest Impact: A CRM Guide For SMBs
Small business transformation isn’t easy, especially with limited resources and time. Here are the most common business goals and specific digital solutions that can help you achieve them.
Salesforce CRM: The Ultimate Guide for Enterprise
Discover how Salesforce CRM can help enterprises unite teams around their customers and exceed customer expectations from anywhere.
From CRM to CPQ: demystifying the ABCs of better business
Ever tried to research business technology only to find yourself buried under an avalanche of acronyms? Fear not – demystification begins here!
The New Normal: Cloud Computing for Small Businesses
Cloud computing is the new normal, and every small business should be embracing it. Here’s five ways it will solve many of your challenges.
10 Ways to Boost Your Business With Salesforce
“What exactly does Salesforce do?” and “How can today’s CRMs boost my business?” These are some of the questions our Salesforce team hears every day. They’re good questions, so we thought we’d tackle them head-on, and look at ten ways Salesforce can give your business a boost.
CRM 101: A Guide for Marketers
As customers demand more personalised experience, CRM software is proving a critical tool for marketers to deliver tailored campaigns with proven ROI.
What Exactly Is Salesforce Customer 360?
It’s time to rethink how you’re putting the customer at the centre of your business. With customer experience now the key driver of business success, the goal is to make it easy for your employees to make it easy for your customers – which is what Salesforce Customer 360 is all about.
CRM 101: A guide for sales leaders
The shift to digital is happening quickly and it is clear that ‘one size fits all’ no longer works as a sales technique.