Evolve your business to make sure your employees are exceeding your customers’ expectations. Here are three ways to do just that.

With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.

More than ever, the role of marketers must extend beyond the transaction and include post-purchase strategies that nurture a meaningful, continued relationship with the customer. Here, Mark Cameron, CEO at W3. Digital, shares his top strategies for extending and enriching the customer experience.

A solid field service strategy should aim for great customer experiences, regardless of customer needs. So what does that mean for customers with disability?

While the global pandemic forced businesses to think differently about how they operate, the importance of putting customers first was simply magnified. Salesforce Trailblazers CreativeCubes.co and Kitchen Mania are two small businesses who are continuing to see the benefits of putting customers first. 

Much like the 'About Us’ section on a website, a lot of customer service charters recap the company’s vision, values and overall mission.

My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust.

The best sales reps can read people and adapt their approach according to what they intuit. Insight, instinct, empathy – they’re all abilities that a talented sales rep will call on when developing a relationship with a client, especially in those tricky early days.

We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.

Customers are on to you. Try to fool them into thinking your brand is something it isn’t and they won’t hesitate to walk. Worse, their previous advocacy might become a Hollywood exit – they’ll trash your brand on Twitter in the social media equivalent of knocking over tables and spilling drinks on the way out.