Customer Service

6 tips for creating an amazing self-service customer portal

Aug 03, 2022 By Salesforce

6 Tips for Designing an Amazing Self-Service Portal

Building a customer-friendly, self-service support centre is an effective and cost-efficient way to grow your business. You just have to do it right. Here are six tips to help design an amazing self-service experience.... Read More

Customer Service, Service, Service Cloud, Research

Jul 27, 2022 By Salesforce

8 Phrases Your Customer Service Reps Should Never Say

Better left unsaid — upskill your service reps by avoiding these 8 phrases when building relationships with customers.... Read More

Customer Service, Service, Service Cloud, Small Business

Jun 15, 2022 By Marie-Claire Andrews

How Salesforce Helped PaySauce Transform From a Startup to a Scale-Up

Moving to a new CRM can be daunting, shares PaySauce’s head of sales and marketing. However, the process will definitely be worthwhile. Learn PaySauce’s top tips on how to successfully implement Salesforce.... Read More

Sales, Marketing, Customer Experience, Customer Service, Customer Engagement, Marketing Cloud, Sales Cloud

Jan 17, 2022 By Brad Hoyle

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

Find out how the BizCover tailored their use of Salesforce into highly automated systems that can handle complex tasks in the background. Hear from Brad Hoyle, Operational Excellence Manager from BizCover to talk through the fruits of their digital transformation journey.... Read More

Customer Service, Customer Experience, Service

Nov 29, 2021 By Derek Laney

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

In our Great Minds of Service series, we’ve heard inspiring examples of improving the customer experience. And we’ve broken down some numbers that can help you make a case for transforming service in your own organisation.... Read More

Service, Service Cloud, Customer Service, Customer Experience

Nov 18, 2021 By Salesforce

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

12 ways of service: A retailer's guide to customer service this holiday season. While retailers have an almost unlimited number of ways to offer customer service to their customers, the following 12 ways can help you get started.... Read More

Service, Service Cloud, Shopper Experience, Customer Service, Customer Satisfaction, Customer Experience

Nov 09, 2021 By Brian Solis

Welcome to the New Era of Business Innovation: Service as a Connected Experience

If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes to hear why service is a connected experience.... Read More

Service, Service Cloud, Customer Experience, Customer Service, Customer Story, Digital Transformation, Trailblazer Story

Sep 23, 2021 By Ryan Robertson

Disrupting Pest Control: Using Technology to Iron out the Bugs

Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.... Read More

Customer Service, Customer Experience, Service, Trailblazer Story

Sep 20, 2021 By Salesforce

How RACV Is Driving the Future of Customer Experience in Insurance

Customer expectations in insurance have transformed in recent years. Leaders from RACV share how they’re capitalising on this momentum to create amazing experiences that build loyalty and trust.... Read More

Financial Services, Customer Experience, Customer Service, CRM, Research, Trailblazer Story

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Customer Service

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6 Tips for Designing an Amazing Self-Service Portal

8 Phrases Your Customer Service Reps Should Never Say

How Salesforce Helped PaySauce Transform From a Startup to a Scale-Up

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

Welcome to the New Era of Business Innovation: Service as a Connected Experience

Disrupting Pest Control: Using Technology to Iron out the Bugs

How RACV Is Driving the Future of Customer Experience in Insurance

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