Customer Service

Sep 23, 2021 By Ryan Robertson

Disrupting pest control: Using technology to iron out the bugs

Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.... Read More

Customer Service, Customer Experience, Service, Trailblazer Story

Sep 20, 2021 By Salesforce

How RACV is driving the future of customer experience in insurance

Customer expectations in insurance have transformed in recent years. Leaders from RACV share how they’re capitalising on this momentum to create amazing experiences that build loyalty and trust.... Read More

Financial Services, Customer Experience, Customer Service, CRM, Research, Trailblazer Story

Aug 10, 2021 By Megan Petersen

5 Trailhead Badges to help you excel in your service role

Customer service agents are busy people. But just because time is precious doesn’t mean you have to ignore your number one customer — you. Megan Petersen shares the top Trailhead Badges to earn as a service professional.... Read More

Service, Service Cloud, Customer Service

Jun 07, 2021 By Alex Noor

Field service accessibility: creating great customer experiences for everyone

A solid field service strategy should aim for great customer experiences, regardless of customer needs. So what does that mean for customers with disability?... Read More

Customer Service, Customer Satisfaction, Customer Experience, Equality, Research

May 28, 2021 By Derek Laney

Foxtel explains how to keep transformation projects on track and customers at the centre

Digital transformation for any organisation is a huge project. Here, we find out why Foxtel aren’t afraid of a bite-size, quick win approach within the bigger picture of delivering a digital overhaul.... Read More

Customer Experience, Customer Service, Digital Transformation, Omni-channel, Service, Service Cloud, Trailblazer Story

May 24, 2021 By Brian Solis

How Generation Novel is driving a new era of customer service experience

Brian Solis shares how the emergence of Generation Novel has both accelerated the drive toward digital transformation and modified it. Here he explains why learning what makes Gen N tick should be the number one priority of customer service professionals.... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

Apr 16, 2021 By Salesforce

3 ways to keep your customer promise and keep customers happy

Here are three ways you can evolve to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.... Read More

Customer Service, Customer Satisfaction, Service, Service Cloud, Research

Apr 06, 2021 By Derek Laney

3 ways smart technology fuels human customer service

With customers wanting greater empathy from companies, will tech-enabled customer service be a barrier? Hardly. Tech is driving more human service in 3 big ways, and you’ll want to ensure they’re part of your strategy.... Read More

Service, Service Cloud, Research, Trailblazer Story, Customer Success, Customer Story, Customer Service