Customer Service

Oct 16, 2020 By Eric Marotta

Don’t be daunted by digitisation: A framework for manufacturers

The top priority for manufacturers is to digitally transform their business. Start now with this 3-part framework.... Read More

Digital Transformation, Cloud Services, Apps, Customer Experience, Customer Service

Jun 23, 2020 By Salesforce

How to update a customer service charter for today’s climate

Updating your customer service charter probably isn’t high on your list right now. We’re here to tell you it should be. Read what should be updated.... Read More

Customer Service, Customer Satisfaction, Service

Jun 19, 2020 By Sally Farrow

It’s true – data changes lives. Just ask Para Mobility

Can data drive sales and also fuel passion? Yes, says Trailblazer Para Mobility. Their implementation of a Salesforce CRM has empowered their sales team to create meaningful solutions for vulnerable customers and communities.... Read More

CRM, Customer Engagement, Data Management, Customer Service, Sales, Customer Story

Apr 09, 2020 By Mark Abramowitz

3 ways to streamline service in just one day

No one is standing up a virtual customer service centre overnight. But there are ways you can improve self-service and alleviate pressure on your service team in just one day. Here are the three we think will be most useful to you and your customers. ... Read More

Leadership Insights, Leading Through Change, Customer Engagement, Customer Service

Nov 15, 2019 By Salesforce

How to create happy customer service agents

Happy employees drive business success. Find out how it’s done.... Read More

Customer Service, Customer Experience, Service

Sep 30, 2019 By Salesforce

6 top lessons from Connections to You Sydney

6 top lessons from Connections to You Sydney - including the importance of inclusive marketing, removing buyer friction, data -led marketing and much more. ... Read More

Customer Journeys, Customer Service, Customer Experience, Marketing, Service

Aug 27, 2019 By Salesforce

4 essential steps for onboarding a new customer service representative

Find out why making your new customer service rep’s first day the best they’ve ever had is good business. ... Read More

Customer Experience, Customer Service, Practical Tips

Jul 09, 2019 By Salesforce

5 ways to assess and improve your customer service

Determining the quality of your customer service goes beyond customer feedback. Here are five steps to improve your service and customer experience. ... Read More

Customer Service, Customer Experience

Jun 28, 2019 By Salesforce

Service for connected customers: New channel and bot capabilities

Today’s customers demand service on their terms, using an average of 10 channels to connect with companies. But disconnected service experiences are still far too common. Today, we’re introducing new innovations in multi-channel communication and bot technology. ... Read More

Customer Service, Customer Experience, Omni-channel

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Customer Service

Don’t be daunted by digitisation: A framework for manufacturers

How to update a customer service charter for today’s climate

It’s true – data changes lives. Just ask Para Mobility

3 ways to streamline service in just one day

How to create happy customer service agents

6 top lessons from Connections to You Sydney

4 essential steps for onboarding a new customer service representative

5 ways to assess and improve your customer service

Service for connected customers: New channel and bot capabilities

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Customer Service

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Editors' Picks

SALES STRATEGIES

INFOGRAPHIC

LEADERSHIP INSIGHTS

Americas

Europe, Middle East, and Africa

Asia Pacific