Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.

Moving to Salesforce was a big jump for SaaS employment solutions platform PaySauce. But as the platform’s Head of Sales and Marketing explains, the move was essential in bringing the team on the same page and helping them gear up for growth.

It is no small task to scale a customer service team to handle 200,000 complex customers, across multiple jurisdictions. With a team of just 20 people it seems near impossible — but as BizCover have proved it can be done. Brad Hoyle, Operational Excellence Manager at BizCover shares how the team tailored their use of Salesforce from manual case management into transformative highly automated business systems.

Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.

With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.

If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.

Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.

Leaders from RACV share how they’re capitalising on new customer expectations to create amazing experiences that build loyalty and trust.

We’ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.

A solid field service strategy should aim for great customer experiences, regardless of customer needs. So what does that mean for customers with disability?