4 Fintechs Using Digital Innovation to Disrupt the Status Quo
In today’s financial services landscape, personalisation and great digital experiences are a must. Here’s how fintechs are raising the bar to meet new customer imperatives.
Foxtel on Keeping Transformation Projects on Track and Customers at the Centre
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
Aussie Retail Leaders Prepare for the Holiday Shopping Season
Many retailers have already adapted to the transformed shopping experience. Here are some tips on how to sleigh the silly season.
Service for connected customers: New channel and bot capabilities
Introducing innovations that will deliver the seamless customer experience (CX) your customers want.
State of Service: Service Trends Across APAC
With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
State Of Service: Key Highlights For APAC
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.