9 August, 2022 | Melbourne

Salesforce Industries Summit
for Retail and Consumer Goods

Be inspired by the most influential
minds in Retail, Consumer Goods
and Commerce.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Mar 28, 2022 By Marcella Larsen

How to Communicate Supply Chain Issues to Your Customers

Most retailers have struggled with supply chain delays over the past two years. So, what exactly is causing the delays and how can retailers keep their customers informed?... Read More

Retail, Retail Insights, Consumer Goods, Ecommerce

Mar 16, 2022 By Salesforce

What Is ‘Phygital’? 4 Examples of Trailblazers Getting It Right

Phygital is a relatively new business strategy that blends the physical and the digital. But what exactly does that mean and how can harnessing the phygital benefit your business? The answers can be found in these four Trailblazer success stories.... Read More

Digital Transformation, Retail, Commerce

Sep 30, 2021 By Salesforce

Dreamforce to You Industries Summit 2021: 8 Best Moments

We wrapped up the main insights from industry experts such as Australian Retailers Association CEO Paul Zahra, innovator and entrepreneur Mark Bouris and local Trailblazers during the Dreamforce to You Industries Summit.... Read More

Dreamforce, Events, Consumer Goods, Financial Services, Retail

Sep 16, 2021 By Paul Zahra

Australian Retailers Association’s CEO on the Retail Industry’s Silver Lining

Retail is being challenged to evolve by the day, as is the relationship between company and consumer. Australian Retailers Association CEO Paul Zahra shares his thoughts on how the industry is keeping up.... Read More

Retail, Retail Insights

May 03, 2021 By Roula Psomiadis

How a Sizzling Omni-Channel Transformation Saw Barbeques Galore Become One of Australia’s Coolest Retailers

Read how Barbeques Galore’s fresh and clever omni-channel approach has delivered a winning customer and brand experience around an Aussie icon – the BBQ.... Read More

Customer Engagement, Customer Experience, Retail, Trailblazer Story

Apr 07, 2021 By Salesforce

Relive The Highlights From 3 Salesforce Live: A&NZ Episodes

Did you miss any of the action from the Salesforce Live: A&NZ retail and consumer goods, finserv or sales episodes? Don’t worry – we’ve got all the highlights here, plus info on where you can tune in to learn more.... Read More

Customer Success, Digital Transformation, Future of Work, Customer Engagement, Customer Experience, Financial Services, Financial Services Cloud, Retail, Sales, Sales Cloud, Consumer Goods

Mar 23, 2021 By Roula Psomiadis

Why the Salesforce/Australian Retailers Association Partnership Is Big News

Our new strategic partnership with Australian Retailers Association creates the potential for retailers to deliver exactly what their customers need and want during a very challenging period. Roula Psomiadis, Sales Director - Retail & Consumer Goods, Salesforce, explains why this is so important.... Read More

Retail, Retail Insights, Partner

Mar 17, 2021 By James Johnson

Triple Digit Growth In The Digital Retail Era: The Retail Trends Accelerating Growth

Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.... Read More

Consumer Goods, Retail, Retail Insights, Salesforcetour, Customer Success, Customer Experience

Nov 26, 2020 By James Johnson

How Aussie Retail Leaders Have Prepared for the Holiday Shopping Season

COVID-19 drove more shopping online, and this trend is likely to continue in the holiday season. Here’s how businesses can make the most of online retail opportunities.... Read More

Ecommerce, Retail, Retail Insights, Sales, Omni-channel, Customer Experience, Artificial Intelligence

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Editors' Picks

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Salesforce.com/au

Salesforce Industries Summit
for Retail and Consumer Goods

Get a monthly round-up of our top blogs straight to your inbox.

Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

How to Communicate Supply Chain Issues to Your Customers

What Is ‘Phygital’? 4 Examples of Trailblazers Getting It Right

Dreamforce to You Industries Summit 2021: 8 Best Moments

Australian Retailers Association’s CEO on the Retail Industry’s Silver Lining

How a Sizzling Omni-Channel Transformation Saw Barbeques Galore Become One of Australia’s Coolest Retailers

Relive The Highlights From 3 Salesforce Live: A&NZ Episodes

Why the Salesforce/Australian Retailers Association Partnership Is Big News

Triple Digit Growth In The Digital Retail Era: The Retail Trends Accelerating Growth

How Aussie Retail Leaders Have Prepared for the Holiday Shopping Season

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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Europe, Middle East, and Africa

Asia Pacific

Salesforce Industries Summit for Retail and Consumer Goods

Get a monthly round-up of our top blogs straight to your inbox.

Featured

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce Industries Summit
for Retail and Consumer Goods