Unpacking World Tour Sydney: Everything Service Pros Need to Know
Last week’s World Tour was so jam-packed with insights, we’ve decided to unpack some of the biggest lessons and takeaways. If you’re looking to transform your business’s service model and customer experiences, this video is for you.
Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation
Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.
Customer Service Essentials In Retail This Holiday Season
With holiday season approaching, we are bringing retailers 12 ways to offer excellent customer experience in your retail business — online or in person.
The New Era of Business Innovation: Service as a Connected Experience
If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes, Executive of Digitisation for Consumer & Small Business, to hear her thoughts on how the architects of the new future of work will design the next era of business innovation.
5 Trailhead Badges to Help You Excel in Your Service Role
We’ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.
Foxtel on Keeping Transformation Projects on Track and Customers at the Centre
Foxtel’s mission is straightforward: make it easier for people to watch the TV they love. To achieve that mission, they’re focusing on improving customer experiences – which maybe isn’t quite as straightforward. It…
Generation Novel Driving a New Era of Customer Service Experience
The emergence of a new category of customers, Generation Novel, is transforming the way service experiences are created and delivered. Brian Solis explains why the customer should come first — but in ways we hadn’t previously imagined.
3 Ways Smart Technology Fuels Human Customer Service
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
Infographic: How Customer Service Changed In 2020
There’s a dual challenge for customer service in Australia and New Zealand.
Service Pros Reveal a Changed Industry and 4 Major Priorities
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.