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Boost Your Business with Conversion Rate Optimisation (CRO): 8 Proven Techniques

What is Conversion Rate Optimisation?

Conversion Rate Optimisation (CRO) is a strategic approach aimed at enhancing a website’s performance by increasing the percentage of visitors who take a desired action. This action, often called a conversion, can range from making a purchase, filling out a form, or subscribing to a newsletter. In essence, CRO is about maximising the effectiveness of a website and turning more visitors into customers or leads.

What is a Conversion Rate?

A conversion rate is a key metric in CRO, representing the percentage of website visitors who complete a desired action. This ratio is calculated by dividing the number of conversions by the total number of visitors and multiplying by 100. A higher conversion rate indicates that more visitors are taking the intended action, showcasing the website’s effectiveness in achieving its goals.

What is a Good Conversion Rate?

Determining a good conversion rate depends on various factors such as industry, type of website, and the specific action being measured. While average conversion rates vary, achieving a rate that exceeds industry benchmarks is generally considered favourable. Regular benchmarking against competitors and industry standards helps assess the effectiveness of your CRO efforts.

How to Calculate Conversion Rate

Calculating the conversion rate involves a simple formula: divide the number of conversions by the total number of visitors, then multiply by 100 to express it as a percentage. This straightforward calculation provides a clear snapshot of your website’s performance in converting visitors into customers or leads.


The relationship between Conversion Rate Optimisation (CRO) and Search Engine Optimisation (SEO) is symbiotic. A well-optimised website attracts more visitors through SEO and converts them effectively through CRO. A harmonious integration of both strategies ensures a seamless user experience, positively impacting search rankings and conversion rates.

Where to Implement a CRO Strategy

Strategically implementing CRO involves focusing on specific pages where user actions are crucial. Key areas for CRO include:

1. Homepage

Optimising the homepage is vital for creating a positive first impression and guiding visitors toward desired actions.

2. Pricing Page

A well-structured pricing page can significantly influence purchasing decisions, making it a prime location for CRO efforts.

3. Blog

Enhancing the conversion potential of blog pages involves incorporating effective calls-to-action (CTAs) and lead-generation elements.

4. Landing Pages

Testing and refining landing pages are critical as they are often the entry point for potential customers.

CRO Formulas

CRO Calculation 1: Conversion Rate

Leads Generated ÷ Website Traffic x 100 = Conversion Rate %

CRO Calculation 2: Number of Net New Customers

New Revenue Goal ÷ Average Sales Price = Number of New Customers

CRO Calculation 3: Lead Goal

Number of New Customers ÷ Lead-to-Customer Close Rate % = Lead Goal

Conversion Rate Optimisation Strategies

1. Create text-based CTAs within blog posts.

Add compelling and strategically placed call-to-action buttons to your blog content to prompt user engagement.

2. Add lead flows on your blog.

Utilise lead flows—pop-ups or slide-ins—on your blog pages to capture visitor information and convert them into leads.

3. Run tests on your landing pages.

Perform A/B testing on landing pages to identify the most effective elements and layouts that drive conversions.

4. Help leads become MQLs.

Guide leads through the marketing funnel by providing valuable content and nurturing them into Marketing Qualified Leads (MQLs).

5. Build workflows to enable your team.

Establish efficient workflows to streamline communication and collaboration among team members involved in the CRO process.

6. Add messages to high-converting web pages.

Implement live chat or targeted messages on high-converting pages to provide instant assistance and enhance the user experience.

7. Optimise high-performing blog posts.

Identify and optimise blog posts that generate high traffic, ensuring they are conversion-focused and aligned with business goals.

8. Leverage retargeting to re-engage website visitors.

Use retargeting ads to re-engage visitors who have previously shown interest in your products or services, increasing the likelihood of conversion.

Expert Tips: How to Improve Conversion Rate Optimisation

Implementing a successful CRO requires a combination of strategic planning and continuous optimisation. Here are expert tips to enhance your CRO efforts:

  • Understand User Behaviour: Analyse user behaviour through tools like heatmaps and session recordings to identify areas for improvement.
  • Mobile Optimisation: Ensure your website is optimised for mobile users, as many visitors access websites through mobile devices.
  • Clear and Compelling Copy: Craft clear and persuasive copy for your CTAs, landing pages, and product descriptions to communicate value effectively.
  • Loading Speed Optimisation: Optimise website loading speed to prevent user frustration and abandonment.
  • User Testing: Conduct regular user testing to gather valuable feedback and identify usability issues.
  • Social Proof: Incorporate social proof, such as customer testimonials and reviews, to build trust and credibility.
  • Continuous Testing: Implement a continuous testing and experimentation culture to refine strategies based on real-time data.

What is the purpose of conversion rate optimisation?

The primary purpose of CRO is to enhance the efficiency of a website by maximising the number of visitors who take desired actions, ultimately leading to increased sales, leads, or other valuable conversions.

What is a CRO strategy?

A CRO strategy involves a systematic approach to improve website performance and user experience. It includes analysing data, setting goals, implementing changes, and continuously testing and optimising elements to boost conversion rates.

What are CRO tools?

CRO tools are software solutions that help businesses optimise their websites for better conversion rates. These tools encompass a range of functionalities, including A/B testing, heatmaps, analytics, and user behaviour tracking, providing valuable insights for effective CRO strategies.

Salesforce Staff

The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organisational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

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