When COVID-19 hit, the sales landscape changed – possibly forever. Here’s how sales reps around the world adapted to new ways of working, and how they feel about their future in the new normal....
Read More
We spoke with Andrew Beers about the role of a data culture in enabling innovation, how CIOs can build a data-centric culture in their organisations, and how data and real-time insights can empower an entire business rather than being in the hands of a select few specialists and the IT function....
Read More
Salesforce Trailblazers CreativeCubes.co and Kitchen Mania are two small businesses who are continuing to see the benefits of putting customers first. Here, we discuss how technology has helped them focus on customer relationship building....
Read More
Salesforce admins are using Trailhead to be more productive, reinforce their CVs and build in-demand skills. Megan Petersen shares the top badges to earn as you prepare for 2021....
Read More
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust....
Read More
As 2020 comes to a close, we’re hitting rewind on the insights and advice shared by women leaders in The Leadership Lessons podcast series. Tune in now....
Read More
At an advanced stage of the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant. However, organisations that provide excellent customer service are discovering immense opportunity....
Read More
Our emotions are data and they need to be acknowledged. Managing our emotions is the key to managing our mental wellbeing. We spoke with Sue Langley, CEO and Founder of Langley Group to learn how to manage and understand our emotions....
Read More
