Infographic: What customer connection means now
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.
Salesforce Staff
We spoke to 15,000+ consumers and business buyers about the unprecedented shifts in customer expectations and behaviour. Here’s what they told us about trust, data, and their expectations for customer experience and post-COVID digital initiatives.
