The launch of Salesforce Chatter Communities gives
organisations the opportunity to take charge and foster their own online
communities—connecting employees, customers, partners, suppliers and
distributors for better collaboration. The combination of a customer
interaction platform with internal...
Norm Black – founder of online adventure deals company Trip A Deal - made an
appearance during the Salesforce.com at CeBIT keynote, little did he know how fast
and how direct would be the impact on his business.
had an immediate spike in traffic to the site, which doesn’t ever...
Engaged employees close 33% more deals, and these same employees are key to driving customer engagement.
When employees have access to the right information at the right time,
they are able to effectively build relationships with their customers and solve
Customers are no longer satisfied with picking up the phone to call your customer service line. In preference, customers now rank the phone their 4th choice behind the the now widespread service channels of Email, Live Chat, and Social Media.
Your business (and customers) deserve a better...
Are you a financial adviser worried about FoFA? ASIC’s Future of Financial Advice requirements and extended powers come into force on the 1st of July 2013 and while for the first 12 months ASIC will take a ‘facilitative approach’ in regards to enforcement of these new requirements, now is the...
Love it or hate it, the rise of mobile devices in Australia means your customers are more likely to reach out to you via your Twitter, Facebook, Pinterest or Linkedin accounts. If you believe this is a myth, according to eMarketer, Australia is in 4th place in terms of social media usage as a...