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SMB INSIGHTS: Customer engagement, technology and the future

For Salesforce’s fourth edition of the Small & Medium Business Trends report, we spoke with more than 2,000 SMB leaders and owners across the globe to gain insights on their experiences navigating the challenges of 2020 and how they are adapting for the future. 

Their response? Prioritise customer engagement, put digital technologies at the core of your business and prepare now for future crises. Take a look at the highlights.

Salesforce Staff

The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organizational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

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