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Join Us for Salesforce World Tour Sydney 2023

Inspiration, connection, fun — three words that describe World Tour Sydney. This year’s event promises to be no different, with sessions covering automation, customer relationships, and more. Big ideas are coming to Sydney — register now to reserve your seat.

Don’t miss World Tour Sydney on 1 March, 2023. Join our inspiring Trailblazer community as we showcase our latest technology solutions to enable you to deliver success now.

Welcome to World Tour Sydney

Big names and big ideas are coming to ICC Sydney with World Tour Sydney.

With an innovation-packed Keynote featuring R.M. Williams, over 70 breakout sessions, a buzzing Campground and a visionary speaker lineup including Trailblazers from some of the most iconic brands across APAC, get ready to discover how Salesforce Customer 360 can help you deliver success now.

What you can expect this year

  • Big brand names
  • Big, bold ideas
  • Answers for success right now.

Who you’ll see

We have speakers joining us from the likes of the Australian Stock Exchange (ASX), the Australian Retailers Association (ARA), Amazon Alexa and Forrester.

The range of topics covered at World Tour is so broad that we couldn’t possibly list them all here. Here’s a taste of the subjects we’ll discuss on the day:


We all have to do more with less. An essential tool to help all organisations reach peak efficiency is automation. By taking away the mundane tasks that bog us down, you can make time for the important work. Here’s a sample of the sessions that will show you how automation can change the way you do business. 

  • Maximising Margins Through Retail Digitisation

Paul Zahra from the Australian Retailers Association will share expertise in unlocking automation, connecting data, and driving efficiencies. Plus, see a live demonstration of solutions in action.

  • Connect Frontline Teams to Maximise Productivity with Salesforce Field Service

Hear from Trailblazers at Fisher & Paykel and SP Screens on how they use Salesforce Field Service, mobile apps, and automation to do more with less and reduce costs.

Wow your customers

Customer expectations have never been higher. With Customer 360 you can put your customer at the centre of everything you do. Hear how these Trailblazers are using technology to surprise and delight their customers.

  • How to Create a World-Class Loyalty Program with Loyalty Cloud

Learn how Metcash has built a data-driven loyalty program that engages with customers to drive the bottom line. Find out how to make every engagement contextual and personalised across every touchpoint.

  • Deliver Marketing Moments that Count by Maximising First-Party Data to Drive Conversions and Growth

Cookieless future. Tighter budgets. Marketers, we got this — thanks to Personalisation and Marketing Cloud. Learn how Robert Lopez, General Manager – CX, Brand & Innovation at Norths Collective, leads with a first-party data strategy to grow customer lifetime value and increase brand loyalty.

Small and medium businesses

While many of the sessions at World Tour are relevant for all sizes of businesses, we also have sessions dedicated to small and medium-sized  businesses. Here are a couple:

  • How Salesforce Can Help Build an Efficient Business

After registration, your first stop should be to take in this conversation with Trailblazers from PaySauce, me&u, and DRIVA, who will be talking about the new fundamentals for an efficient business.

  • How to Scale Up Your Customer Service (Without Scaling Up Your Headcount)

Just before the Keynote, hear from luxury perfume brand, who is elijah, and smart insurer, Honey, on how they were able to scale their customer support without scaling their headcount and unlock new revenue opportunities and growth.

We’re nowhere close to listing everything here. We’ve got sessions on data security, accelerating the sales pipeline, and how Net Zero could be the economic opportunity of the century. Head over to the full agenda to see what’s in store.

World Tour Sydney is coming

Finally, you can’t miss our World Tour Keynote featuring Trailblazer R.M. Williams. Hear from Nathan Alexander, Chief Technology Officer, on how the iconic footwear brand is using Customer 360 to deliver success now by increasing productivity through automation, crafting wow moments and efficiently creating a single view of the customer.

Why attend World Tour Sydney?

Attending Salesforce events is a fantastic way to get the inside scoop on new Salesforce technology solutions, understand how tech can help you grow your business, and build your community network. 

Here’s what some of the attendees had to say about last year’s event:

Inspiration, Connection, Fun – Three Words That Describe World Tour Sydney.

I get to not only work with amazing people at Salesforce every day, but I also get to meet all these amazing people in the ecosystem.

Megan Petersen
Director, Trailhead Marketing

And you’ll be able to speak to the Trailblazers themselves, who’ve reduced costs, increased ROI and continued to satisfy customers.

I really love World Tour because it’s a chance to reconnect with everyone from our community.

Simon Gascoigne
Co-Leader, Trailblazer Community

Leandro Perez, Vice President and CMO, Asia Pacific, sums it up:

The pace, the energy, the innovation. I get excited by that and thrive on it.

World Tour 2023 is coming to Sydney in March

Register now to join us.

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Salesforce Staff

The 360 Blog from Salesforce teaches readers how to improve work outcomes and professional relationships. Our content explores the mindset shifts, organizational hurdles, and people behind business evolution. We also cover the tactics, ethics, products, and thought leadership that make growth a meaningful and positive experience.

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