{"id":67850,"date":"2026-02-05T12:48:40","date_gmt":"2026-02-05T01:48:40","guid":{"rendered":"https:\/\/www.salesforce.com\/?page_id=67850"},"modified":"2026-02-05T13:40:53","modified_gmt":"2026-02-05T02:40:53","slug":"agentic-ai","status":"publish","type":"page","link":"https:\/\/www.salesforce.com\/au\/blog\/ai\/agentic-ai\/","title":{"rendered":"Agentic AI"},"content":{"rendered":"\n<div class=\"wp-block-group wp-block-salesforce-blog-hub-hero is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns wp-block-salesforce-blog-hub-hero__heading is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-style-align-full-width-limited is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignfull wp-block-salesforce-blog-hub-hero__articles-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><span class=\"salesforce-blog-heading__eyebrow is-style-eyebrow-pill\">Agentic AI<\/span>\n<h2 class=\"wp-block-heading wp-block-salesforce-blog-hub-hero__heading\" id=\"h-the-future-of-ai\">The Future of AI<\/h2>\n\n\n\n<p>As AI becomes embedded in everyday work, AI readiness \u2014 not the technology itself \u2014 becomes the real differentiator. This month, we\u2019re exploring what that means, from the leadership skills CEOs will need in an AI-powered economy; to the ways businesses, schools, and workers must rethink upskilling; to the technical innovations that will define the next era. Are LLMs the end-all and be-all? These stories focus on the practical implications of where AI is headed. We\u2019re here to help you prepare for the next phase of AI at work.&nbsp;&nbsp;<br><\/p>\n\n\n\n<div class=\"wp-block-group is-style-no-top-margin, byline-meta byline-meta--1 is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<p class=\"byline__title label, byline__name\"><\/p>\n\n\n\n<p class=\"byline__author-separator\"><\/p>\n\n\n\n<p class=\"label byline__author-title\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-ornament-card\">\n\t<div class=\"wp-block-ornament-card__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/ai-literacy-for-ceos\/\" class=\"card__thumbnail\" aria-label=\"Read For CEOs, AI Fluency Is the New MBA\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2026\/01\/TSK-45297_AI_Fluency_Is_The_New_MBA.png\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/ai-literacy-for-ceos\/\" target=\"_blank\">\n\t\t\t\t\tFor CEOs, AI Fluency Is the New MBA\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tMove over, MBAs: AI fluency \u2014 and increasingly, data fluency \u2014 is essential for today\u2019s CEOs, helping them understand decision velocity, the nature of work, competitive risk, and product development.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-curated-articles alignnormal is-style-list wp-block-salesforce-blog-curated-articles-v2\">\n\t<ul class=\"sp-top-latest sp-top-latest--list\">\n\t\t\n\n<li class=\"card--latest card--list homepage--latest\">\n\t<article class=\"card__article\">\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t\t\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2026\/01\/TSK-45662_What_Comes_After_LLMs.png\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"card__contents\">\n\t\t\t<header>\n\t\t\t\t<h3 class=\"card__title h6\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/system-level-ai\/\" target=\"_blank\">\n\t\t\t\t\t\tWe&#039;ve Reached Peak LLM: Here&#039;s What the Next Phase of AI Looks Like\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t<\/header>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/article>\n<\/li>\n\n\n\n<li class=\"card--latest card--list homepage--latest\">\n\t<article class=\"card__article\">\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t\t\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2026\/01\/AI_Literacy_in_Bay_Area_Schools.jpg\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"card__contents\">\n\t\t\t<header>\n\t\t\t\t<h3 class=\"card__title h6\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/ai-literacy-in-schools\/\" target=\"_blank\">\n\t\t\t\t\t\tToday\u2019s Lesson Plan: How Students \u2014 And Teachers \u2014 Are Becoming AI Literate\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t<\/header>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/article>\n<\/li>\n\n\n\n<li class=\"card--latest card--list homepage--latest\">\n\t<article class=\"card__article\">\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t\t\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/11\/2026-Predictions.png\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"card__contents\">\n\t\t\t<header>\n\t\t\t\t<h3 class=\"card__title h6\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\" target=\"_blank\">\n\t\t\t\t\t\tThe Future of AI Agents: Top Predictions and Trends to Watch in 2026\t\t\t\t\t<\/a>\n\t\t\t\t<\/h3>\n\t\t\t<\/header>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/article>\n<\/li>\n\n\t<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n\t<div class=\"wp-block-ornament-card__media\">\n\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-curated-articles alignnormal is-style-row wp-block-salesforce-blog-curated-articles-v2\">\n\t<ul class=\"sp-top-latest sp-top-latest--row\">\n\t\t\n\n<li class=\"card card--row\">\n\t<article class=\"card__article\">\n\t\t<div class=\"card__contents\">\n\t\t\t<div class=\"card__meta\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"card__meta__readtime\">\n\t\t\t\t\t\t6 min\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/watch?v=VGzWUgXp2Lc\" target=\"_blank\" class=\"card__link\">\n\t\t\t\t<h2 class=\"card__title h6\">\n\t\t\t\t\tWhat is an Agentic Enterprise and How to Become One\t\t\t\t<\/h2>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Blog_AgenticAI_Brian.jpg?w=128&#038;h=96&#038;crop=1&#038;quality=75\" sizes=\"768px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Blog_AgenticAI_Brian.jpg 434w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Blog_AgenticAI_Brian.jpg?w=150&amp;h=150 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/article>\n<\/li>\n\n\n\n<li class=\"card card--row\">\n\t<article class=\"card__article\">\n\t\t<div class=\"card__contents\">\n\t\t\t<div class=\"card__meta\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"card__meta__readtime\">\n\t\t\t\t\t\t38 min\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/watch?v=wUOjTR1511M\" target=\"_blank\" class=\"card__link\">\n\t\t\t\t<h2 class=\"card__title h6\">\n\t\t\t\t\tA Conversation with Dario Amodei and Marc Benioff\t\t\t\t<\/h2>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/blog_AgenticAI_DarMar.jpg?w=128&#038;h=96&#038;crop=1&#038;quality=75\" sizes=\"768px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/blog_AgenticAI_DarMar.jpg 454w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/blog_AgenticAI_DarMar.jpg?w=150&amp;h=150 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/article>\n<\/li>\n\n\n\n<li class=\"card card--row\">\n\t<article class=\"card__article\">\n\t\t<div class=\"card__contents\">\n\t\t\t<div class=\"card__meta\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<span class=\"card__meta__readtime\">\n\t\t\t\t\t\t3 min\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/customer-stories\/asymbl\/\" target=\"_blank\" class=\"card__link\">\n\t\t\t\t<h2 class=\"card__title h6\">\n\t\t\t\t\tAsymbl Scales Like a Company 10x Their Size\t\t\t\t<\/h2>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"card__thumbnail\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/wp.sfdcdigital.com\/en-us\/wp-content\/uploads\/sites\/4\/2025\/12\/asymbl-customer-story-resource-card.png?w=1024\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/article>\n<\/li>\n\n\t<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/we-asked-ai-about-the-future-of-smbs\/\" class=\"card__thumbnail\" aria-label=\"Read We Asked AI: What Does the Future of Business Look Like For Startups?\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/07\/We-Asked-AI-SMB.jpg\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/we-asked-ai-about-the-future-of-smbs\/\" target=\"_blank\">\n\t\t\t\t\tWe Asked AI: What Does the Future of Business Look Like For Startups?\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tHow are emerging smart technologies shaping the future of business? We asked AI \u2014 and it did not disappoint.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/5-lessons-salesforce-agentic-enterprise\/\" class=\"card__thumbnail\" aria-label=\"Read 5 Lessons We Learned Building the World\u2019s First Agentic Enterprise\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/11\/TSK-44258_5_Lessons_Learned_From_Building_Worlds_First_Agentic_Enterprise.png\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/5-lessons-salesforce-agentic-enterprise\/\" target=\"_blank\">\n\t\t\t\t\t5 Lessons We Learned Building the World\u2019s First Agentic Enterprise\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tWe\u2019re sharing our blueprint for success, so you can build your company into an agentic enterprise, too.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/customer-stories\/simplyhealth-claudia-nicholls-byline\/\" class=\"card__thumbnail\" aria-label=\"Read The future of service is human and AI. Here\u2019s how we\u2019re building for it.\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/wp.sfdcdigital.com\/en-us\/wp-content\/uploads\/sites\/4\/2025\/11\/compressed-production-resource-card-Simplyhealth-720x405-1.png?w=1024\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/customer-stories\/simplyhealth-claudia-nicholls-byline\/\" target=\"_blank\">\n\t\t\t\t\tThe future of service is human and AI. Here\u2019s how we\u2019re building for it.\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tClaudia Nicholls of Simplyhealth explains why AI-and-human collaboration is the future of service and how the company is preparing for it now.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/how-to-become-an-ai-business\/\" class=\"card__thumbnail\" aria-label=\"Read How to Become an AI Business\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/12\/Agentforce-in-Suites-3.png\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/how-to-become-an-ai-business\/\" target=\"_blank\">\n\t\t\t\t\tHow to Become an AI Business\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tLooking to grow your startup into an AI business? Here are the four phases you need to know.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-style-featured-series hide-margin-top-agentic-ai is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/everse\/\" class=\"card__thumbnail\" aria-label=\"Read Introducing eVerse: Enterprise Simulation Environments to Train AI Agents\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp?w=893\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp 1910w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp?w=893&amp;h=500 893w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp?w=768&amp;h=430 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp?w=1536&amp;h=860 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/everse_v3.webp?w=150&amp;h=84 150w\" alt=\"\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/everse\/\" target=\"_blank\">\n\t\t\t\t\tIntroducing eVerse: Enterprise Simulation Environments to Train AI Agents\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tSalesforce AI Research announces framework to optimise agent capability and consistency through synthetic data, realistic testing, and reinforcement learning.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/blog\/tech-trends-for-startups\/\" class=\"card__thumbnail\" aria-label=\"Read The Future of Business Is Fast: Watch For These 3 Tech Trends\" tabindex=\"-1\" target=\"_self\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Tech-Trends-SMB.jpg?w=975\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Tech-Trends-SMB.jpg 1462w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Tech-Trends-SMB.jpg?w=975&amp;h=500 975w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Tech-Trends-SMB.jpg?w=768&amp;h=394 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Tech-Trends-SMB.jpg?w=150&amp;h=77 150w\" alt=\"Illustration of future AI technology trends on icons with gears on a dark blue background.\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/blog\/tech-trends-for-startups\/\" target=\"_self\">\n\t\t\t\t\tThe Future of Business Is Fast: Watch For These 3 Tech Trends\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tThe latest Trends in Technology Report reveals some tech truths for growing businesses.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\n<div class=\"byline-meta byline-meta--1\">\n\n\t\t<address class=\"byline\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/blog\/author\/salesforce\/\" class=\"byline__contents\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"byline__avatar\">\n\t\t\t\t\t\t<span class=\"img-object-fit img-object-fit--is-round\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-avatar-e1666571807979.png?w=150&#038;quality=60\" sizes=\"96px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-avatar-e1666571807979.png 723w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-avatar-e1666571807979.png?w=531&amp;h=500 531w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-avatar-e1666571807979.png?w=150&amp;h=141 150w\" alt=\"\" aria-hidden=\"true\" loading=\"lazy\" \/><\/span>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"byline__title label\">\n\t\t\t\t\t<span class=\"byline__name\">Salesforce<\/span> \t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/address>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card card--vertical bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/adapt-to-ai-work\/\" class=\"card__thumbnail\" aria-label=\"Read Don\u2019t Just Adopt AI Tools \u2014 Adapt to AI Work\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/TSK-44125_Slack_Thought_Capital.png?w=889\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/TSK-44125_Slack_Thought_Capital.png 1500w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/TSK-44125_Slack_Thought_Capital.png?w=889&amp;h=500 889w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/TSK-44125_Slack_Thought_Capital.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/TSK-44125_Slack_Thought_Capital.png?w=150&amp;h=84 150w\" alt=\"\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<div class=\"card__taxonomies\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<h2 class=\"card__title h4\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/adapt-to-ai-work\/\" target=\"_blank\">\n\t\t\t\t\tDon\u2019t Just Adopt AI Tools \u2014 Adapt to AI Work\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\t\t\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3 mt-0\">\n\t\t\t\tBringing AI into your organisation means evolving your workflows and creating new collaborative systems. Here\u2019s how to build your strategy.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/agentic-personalization-customer-experience\/\" class=\"card__thumbnail\" aria-label=\"Read How Agentic Personalisation Is Redefining the Customer Experience\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/12\/AdobeStock_286454778.jpg?w=4366\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/agentic-personalization-customer-experience\/\" target=\"_blank\">\n\t\t\t\t\tHow Agentic Personalisation Is Redefining the Customer Experience\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tThe next stage of personalisation will go deeper into what the end user wants, taking things from &#8220;real-time&#8221; to right now\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull is-style-featured-series hide-margin-top-agentic-ai is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/conversation-design-enables-agentic-ai\/\" class=\"card__thumbnail\" aria-label=\"Read Let\u2019s Talk: How Conversation Design Enables the Agentic Enterprise\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/trust-in-government.webp?w=768\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/trust-in-government.webp 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/trust-in-government.webp?w=150&amp;h=84 150w\" alt=\"\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/conversation-design-enables-agentic-ai\/\" target=\"_blank\">\n\t\t\t\t\tLet\u2019s Talk: How Conversation Design Enables the Agentic Enterprise\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tConversation design is critical infrastructure, because users will quickly abandon any AI tool they don\u2019t see as trustworthy.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/redesign-customer-service-for-humans-and-ai\/\" class=\"card__thumbnail\" aria-label=\"Read How to Redesign Customer Service for Humans and AI\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg?w=750\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg 1680w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg?w=750&amp;h=500 750w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Series-Article-4_-How-to-Shift-Your-Customer-Service-Team-Towards-an-AI-Driven-Future-1680x1120-1.jpg?w=150&amp;h=100 150w\" alt=\"\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/redesign-customer-service-for-humans-and-ai\/\" target=\"_blank\">\n\t\t\t\t\tHow to Redesign Customer Service for Humans and AI\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tAgentic AI is changing how we work \u2013 the transition is easiest when your customer service roles are clearly defined.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/the-new-frontier-of-physical-ai-how-salesforce-and-nvidia-turn-robots-into-enterprise-agents\/\" class=\"card__thumbnail\" aria-label=\"Read The New Frontier of Physical AI: How Salesforce, NVIDIA and Cobalt AI Turn Robots into Enterprise Agents\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Salesforce_Architecture.pptx.webp?w=889\" sizes=\"(min-width: 768px) 33vw, 170px\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Salesforce_Architecture.pptx.webp 1280w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Salesforce_Architecture.pptx.webp?w=889&amp;h=500 889w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Salesforce_Architecture.pptx.webp?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2026\/02\/Salesforce_Architecture.pptx.webp?w=150&amp;h=84 150w\" alt=\"\" loading=\"eager\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/the-new-frontier-of-physical-ai-how-salesforce-and-nvidia-turn-robots-into-enterprise-agents\/\" target=\"_blank\">\n\t\t\t\t\tThe New Frontier of Physical AI: How Salesforce, NVIDIA and Cobalt AI Turn Robots into Enterprise Agents\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tAs a global leader in service management, Salesforce is moving beyond digital support to the physical world. By bridging the gap between enterprise workflows and the real world, we are entering the era\u2026\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"card bt-sm sp-m-sm\">\n\t<div class=\"card__contents\">\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/ai-in-healthcare-dreamforce\/\" class=\"card__thumbnail\" aria-label=\"Read 5 Tips to Lead as an Agentic Enterprise in Healthcare\" tabindex=\"-1\" target=\"_blank\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/10\/AdobeStock_1561774189.jpeg?w=5632\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/a>\n\t\t\t\t<header class=\"card__header\">\n\t\t\t<h2 class=\"card__title h4 mt-0\">\n\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/blog\/ai-in-healthcare-dreamforce\/\" target=\"_blank\">\n\t\t\t\t\t5 Tips to Lead as an Agentic Enterprise in Healthcare\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t<\/header>\n\t<\/div>\n\t<div class=\"card__meta-contents\">\n\n\t\t\t\t<div class=\"card__excerpt\">\n\t\t\t<p class=\"body-3\">\n\t\t\t\tLearn how to deliver healthcare that moves at the speed of life with insights from the Health Keynote at Dreamforce 2025.\t\t\t<\/p>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"card__meta\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/article>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-no-top-margin is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n\n\n\n<div class=\"hide-margin-top-agentic-ai wp-block-salesforce-blog-trailhead\">\n\t<div class=\"wp-block-salesforce-blog-trailhead__heading-wrapper\">\n\t\t\t\t\t<span class=\"wp-block-salesforce-blog-trailhead__heading-background\" style=\"background-image: url(https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/countour.webp?quality=80);\"><\/span>\n\t\t\n\t\t\t\t\t<h4 class=\"wp-block-salesforce-blog-trailhead__title\">\n\t\t\t\t<strong>Build your agentic AI skills and future-proof your career<\/strong>\t\t<\/h4>\n\t\t\n\t\t\t\t\t<p class=\"wp-block-salesforce-blog-trailhead__description\">\n\t\t\t\tFollow guided skill paths and get hands-on with Trailhead, our free online learning platform.\t\t\t<\/p>\n\t\t\n\t\t\t\t\t<div class=\"wp-block-salesforce-blog-trailhead__heading-image\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Trailhead-Logo.webp?w=180&#038;quality=90\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Trailhead-Logo.webp 180w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/Trailhead-Logo.webp?w=150&amp;h=100 150w\" alt=\"\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<div class=\"wp-block-salesforce-blog-trailhead__cards-wrapper\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-trailhead-card\">\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Get_Started_with_Artificial_Intelligence.webp?w=398&#038;quality=90\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Get_Started_with_Artificial_Intelligence.webp 398w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Get_Started_with_Artificial_Intelligence.webp?w=150&amp;h=150 150w\" alt=\"\" loading=\"lazy\" \/>\t\t<\/div>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__tags\">\n\t\t\t<span class=\"wp-block-salesforce-blog-trailhead-card__tag\">\n\t\t\t\tTrail\t\t\t<\/span>\n\t\t<\/div>\n\t\n\t\t\t<h4 class=\"wp-block-salesforce-blog-trailhead-card__title\">\n\t\t\tGet Started with Artificial Intelligence\t\t<\/h4>\n\t\n\t\t\t<p class=\"wp-block-salesforce-blog-trailhead-card__description\">\n\t\t\tLearn how artificial intelligence works and how to use it effectively and responsibly.\t\t<\/p>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__cta\">\n\t\t\t<a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-ai-data\">Start learning<\/a>\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-trailhead-card\">\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Change_Management_for_AI_Implementation.webp?w=200&#038;quality=90\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Change_Management_for_AI_Implementation.webp 200w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Change_Management_for_AI_Implementation.webp?w=150&amp;h=150 150w\" alt=\"\" loading=\"lazy\" \/>\t\t<\/div>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__tags\">\n\t\t\t<span class=\"wp-block-salesforce-blog-trailhead-card__tag\">\n\t\t\t\tModule\t\t\t<\/span>\n\t\t<\/div>\n\t\n\t\t\t<h4 class=\"wp-block-salesforce-blog-trailhead-card__title\">\n\t\t\tChange Management for AI Implementation\t\t<\/h4>\n\t\n\t\t\t<p class=\"wp-block-salesforce-blog-trailhead-card__description\">\n\t\t\tLearn strategies and best practices to support organisational change when introducing AI.\t\t<\/p>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__cta\">\n\t\t\t<a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/change-management-for-ai-implementation\">Start learning<\/a>\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-trailhead-card\">\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Trusted_Agentic_AI.webp?w=200&#038;quality=90\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Trusted_Agentic_AI.webp 200w, https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2025\/12\/badge_Trusted_Agentic_AI.webp?w=150&amp;h=150 150w\" alt=\"\" loading=\"lazy\" \/>\t\t<\/div>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__tags\">\n\t\t\t<span class=\"wp-block-salesforce-blog-trailhead-card__tag\">\n\t\t\t\tModule\t\t\t<\/span>\n\t\t<\/div>\n\t\n\t\t\t<h4 class=\"wp-block-salesforce-blog-trailhead-card__title\">\n\t\t\tTrusted Agentic AI\t\t<\/h4>\n\t\n\t\t\t<p class=\"wp-block-salesforce-blog-trailhead-card__description\">\n\t\t\tLearn how Agentforce uses safeguards and responsible AI principles to create ethical AI.\t\t<\/p>\n\t\n\t\t\t<div class=\"wp-block-salesforce-blog-trailhead-card__cta\">\n\t\t\t<a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/trails\/get-started-with-prompts-and-prompt-studio\">Start learning<\/a>\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-newsletter-signup prevent-bottombar-overlap layout layout-agentic-ai\" >\n\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-newsletter-signup__title\">\n\t\t\tGet the latest on Agentic AI in your inbox\t\t<\/h2>\n\t\t\t\t\t<a href=\"https:\/\/www.salesforce.com\/au\/form\/other\/blog-newsletter\/?d=7013y000000ZfAjAAK&#038;nc=7013y000000ZfAoAAK\" class=\"wp-block-salesforce-blog-newsletter-signup__cta btn btn-lg btn-primary\" target=\"_blank\">\n\t\t\tSign up now\t\t<\/a>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Agentic AI The Future of AI As AI becomes embedded in everyday work, AI readiness \u2014 not the technology itself \u2014 becomes the real differentiator. This month, we\u2019re exploring what that means, from&hellip;<\/p>\n","protected":false},"author":73,"featured_media":68132,"parent":67854,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/hub.php","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"68433b9f076dead11bc4267eAU","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"sf_show_ornamental_image":"use-ornamental-image","sf_ornamental_image_id":68494,"sf_hub":true,"sf_hub_cta":[],"footnotes":""},"sf_topic":[3059,3353],"coauthors":[2888],"class_list":["post-67850","page","type-page","status-publish","has-post-thumbnail","hentry","sf_topic-ai","sf_topic-agentic-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentic AI News, Videos and Resources<\/title>\n<meta name=\"description\" content=\"Get the latest information on 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