{"id":48704,"date":"2022-05-18T17:12:00","date_gmt":"2022-10-18T17:12:44","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=48704"},"modified":"2024-02-26T11:39:03","modified_gmt":"2024-02-26T00:39:03","slug":"9-tips-from-nine-to-help-you-collaborate-from-anywhere","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/9-tips-from-nine-to-help-you-collaborate-from-anywhere\/","title":{"rendered":"9 tips from Nine to help you collaborate from anywhere"},"content":{"rendered":"\n

If there\u2019s any organisation that requires clear communications between its many different divisions, it\u2019s the Aussie media staple, Nine. As our largest locally-owned media company, Nine delivers content to Australians across multiple mediums including television, radio, print and digital, every day, all day. <\/p>\n\n\n\n

Up until recently, Nine\u2019s internal connections were based on legacy norms and systems that at times could cause more issues than they were designed to solve. Not only that, but Nine\u2019s departments and teams were working with a whole range of disjointed tools that siloed information and challenged productivity.<\/p>\n\n\n\n

That changed once Nine streamlined collaboration and communication through Slack. Recently, their CITO Damian Cronan sat down with us during World Tour Sydney 2022<\/a>, offering advice on how organisations can onboard Slack and get the most out of the feature-packed platform.<\/p>\n\n\n\n

Embrace the new digital HQ instead of piecemeal tools<\/h2>\n\n\n\n

In recent years, \u2018the future is digital\u2019 has evolved into \u2018the present is digital\u2019. Organisations across every industry have been moving to digital, with the pandemic super-charging remote work and the use of digital tools.<\/p>\n\n\n\n

But it\u2019s not enough to add every hot new tool to your digital arsenal and hope for the best. In fact, too many channels and tools can backfire \u2014 employees may be unsure of when and where to use certain communication methods, and you\u2019re likely to end up with very little standardisation. A digital headquarters allows every member of the organisation to see through the same lens. <\/p>\n\n\n\n

Slack, while often mistaken for a mere chat application, includes a wide range of features that enable asynchronous work and even collaboration with external partners. It\u2019s a place where work gets done \u2014 from communication to collaboration, to sharing and project development.<\/p>\n\n\n\n

Take cross-departmental collaboration out of email<\/h2>\n\n\n\n

Traditionally, organisations have heavily relied on email to manage internal information and move projects forward. As Damian puts it, email is a static tool and isn\u2019t always the most effective when working with complex flows of information. <\/p>\n\n\n\n

Six years ago, Nine\u2019s publishing arm began exploring Slack for collaborating and bringing teams together. From there, the organisation discovered just how much it can speed up and streamline processes. Instead of wading through hundreds of emails and threads that are difficult to follow, Slack allowed teams to form channels and group conversations around specific projects, tasks or problem-solving.<\/p>\n\n\n\n

Further, Slack allowed passive observers \u2014 including executives like Damian \u2014 to dip in and out of channels and discussions, observe progress across entire departments, and only intervene if necessary.<\/p>\n\n\n\n

Enable non-linear collaboration<\/h2>\n\n\n\n

\u201cTasks that used to take days are now taking no longer than 30 minutes,\u201d explains Damian. <\/p>\n\n\n\n

One of the primary benefits of Slack is that it allows collaboration on multiple tasks, at the same time, in parallel. This means you\u2019re not waiting for one person to complete a task or answer a question before momentum regains. It means you\u2019re able to trigger new or complementary actions within the same channel, while maintaining clarity and transparency across entire projects.<\/p>\n\n\n\n

It also means you don\u2019t have to spend hours briefing a team member you\u2019re bringing into a project, as they can enter the appropriate channel and quickly get up to speed on everything that\u2019s already happened and currently in the pipeline.<\/p>\n\n\n\n

Automate for even more efficiency<\/h2>\n\n\n\n

In any publishing business, information and trust are critical. That means it\u2019s vital to get even the smallest details right \u2014 and, in an organisation as large as Nine, you need smart solutions to ensure small details don\u2019t slip through the cracks. Damian says they\u2019ve been able to use tools like Slack to automate more manual, detail-oriented processes. <\/p>\n\n\n\n

Take the process of sub-editing. Previously, in order to ensure what Nine puts out is grammatically correct, team members would need to flag an incorrect detail (often close to deadline), send out and wait for a response to an email, or rush over to the desk of the right employee to discuss the correction. <\/p>\n\n\n\n

Slack enables teams to streamline this process through bots in editorial channels that double-check any article slated for publication. And it\u2019s easier for employees to jump in, too. Correcting details is now crowd-sourced \u2014 anyone in the newsroom that notices an error can pop into a channel and fast-track the correction.<\/p>\n\n\n\n

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Watch the best of World Tour Sydney on Salesforce+<\/h2>\n\t\t\t\t\t\t\t

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Watch Now<\/a><\/div>\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t
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Choose tools employees want to use<\/h2>\n\n\n\n

When Damian was exploring the idea of rolling out Slack to other corners of the organisation, he discovered that many employees were already making use of the tool without any formal mandate. Whereby most other tools are usually only adopted when instructed from management, Damian learned that Slack\u2019s intuitive and user-friendly interface gives it the unique ability to \u201csell itself.\u201d<\/p>\n\n\n\n

This ensured that a wider roll-out of Slack was faster and easier than if they had chosen a solution requiring extensive training or buy-in. Damian noticed that most individual employees take to Slack automatically, finding it easy to adopt and intuitive by nature. And many of the more organic interactions \u2014 which used to happen in meeting rooms, kitchens or congregating at someone\u2019s desk \u2014 could now happen virtually, all in a single application.<\/p>\n\n\n\n

Moreover, employees will still use other tools and platforms. Slack\u2019s broad range of integration capabilities means they can connect their favourite apps to ensure a single, centralised workspace.<\/p>\n\n\n\n

Don\u2019t forget that people respond to change at different rates<\/h2>\n\n\n\n

Relative to other digital applications, Damian says that Slack has been the easiest to roll out to employees across the organisation, regardless of their experiences, preferences or digital skills. However, he warns that it\u2019s important to remember that different people move at different paces.<\/p>\n\n\n\n

This is where Slack\u2019s popularity can help. While individuals respond to change at their own pace, it\u2019s easier to warm to a new tool when most of your teammates are happily exchanging gifs and collaborating in easy-to-use channels. <\/p>\n\n\n\n

While Slack tends to come with very little training overhead, it still helps to ensure that teams have access to tips and guides for getting the most out of Slack.<\/p>\n\n\n\n

Use Slack to help employees master Slack<\/h2>\n\n\n\n

Damian suggests a variety of ways for employees to get familiar with Slack, including a traditional telephone help desk. However, he also encourages organisations to create dedicated Slack support channels for any questions about the app.<\/p>\n\n\n\n

Not only do these types of support channels offer a quick way for employees to troubleshoot or clarify features, but even seeking help through Slack is great practice and hands-on experience. No more inquiring, receiving a ticket and hoping someone gets back to you \u2014 a dedicated Slack support channel that is regularly manned means real-time, anytime Slack training. <\/p>\n\n\n\n

Additionally, encouraging employees to share tips and discoveries is a great way to get slower adopters on board. Something as simple as a helpful keyboard shortcut or connecting other apps can make a big difference.<\/p>\n\n\n\n

Widen your sphere of collaboration<\/h2>\n\n\n\n

With the hybrid workspace becoming the norm, collaboration is more important than ever. Damian reminds us that it\u2019s not only about everyday collaboration inside your usual teams, but also across teams that wouldn\u2019t ordinarily have easy access to each other. <\/p>\n\n\n\n

For instance, Slack is bringing together teams who don\u2019t always work with one another every day. For Nine, The Sydney Morning Herald<\/i> newsroom can now easily reach out to the Channel9 newsroom when required, and The 60 Minutes team can collaborate with The Age team on, say, a new expos\u00e9. This sort of cross-department collaboration can be arduous over email, but seamless on Slack.<\/p>\n\n\n\n

And, of course, this includes external partners like agency teams or contractors.<\/p>\n\n\n\n

Bring in external partners<\/h2>\n\n\n\n

As Slack continues to change how we work, new and powerful capabilities are constantly introduced. For instance, Slack Connect<\/a> is a product that allows an organisation to harness the application\u2019s benefits when communicating with third parties such as partners, vendors or even customers. <\/p>\n\n\n\n

Slack Connect is one of Nine\u2019s most recent Slack-related adoptions. The product strips away the clunkiness and formality of email, allowing more personalised communications with those outside your organisation. This gives a company like Nine the ability to not only maintain, but deepen their relationships with an endless list of esteemed third parties.<\/p>\n\n\n\n

Slack onwards and upwards<\/h2>\n\n\n\n

When it comes to Slack\u2019s ability to empower an organisation, the above is merely the tip of the iceberg. Watch the full session with Damian Cronan on Salesforce+<\/a> or head to Trailhead to skill up on Slack<\/a>.<\/p>\n\n\n\n

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Watch the best of World Tour Sydney on Salesforce+<\/h2>\n\t\t\t\t\t\t\t

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Watch Now<\/a><\/div>\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t
\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t\n\t\t\"\"\n\n\t\t\n\t\t\t\t\t\"\"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t\"\"\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"

Recently, Nine\u2019s Chief Information and Technology Officer, Damian Cronan did a deep dive into the Australian media company\u2019s relationship with Slack \u2014 and why it\u2019s become a cornerstone of collaboration and smarter, faster 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