Last week\u2019s World Tour Sydney 2022 was packed with exciting announcements and inspiring stories about how Trailblazers are creating easy and expert customer experiences. To understand the biggest insights from the day, we sat down with Jess Thompson, Chief Operating Officer at 8Squad, and Nigel Piper, Executive General Manager, Customer at Xero.<\/p>\n\n\n\n
In the video interview below, you\u2019ll find out what Jess and Nigel think about critical topics addressed during World Tour: AI and machine learning predictions, self-service technology, how Trailblazing service teams are using voice, and much more. <\/p>\n\n\n\n
And, during the event\u2019s Main Show (available for streaming on Salesforce+<\/a>), we heard important information that will help service leaders answer some of these questions: the launch of a new and improved Service Cloud, as well as Marketing Cloud updates that will further break down silos and help teams work together across business units. Service Cloud enhancements include: <\/p>\n\n\n\n So here\u2019s what Jess and Nigel had to say:<\/p>\n\n\n\n