{"id":49080,"date":"2021-10-08T17:22:00","date_gmt":"2022-10-18T17:22:32","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49080"},"modified":"2022-11-02T21:52:08","modified_gmt":"2022-11-03T04:52:08","slug":"dreamforce-public-sector-highlights-trailblazers-balance-trust-uncertainty-and-innovation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/dreamforce-public-sector-highlights-trailblazers-balance-trust-uncertainty-and-innovation\/","title":{"rendered":"Dreamforce public sector highlights trust, uncertainty and innovation"},"content":{"rendered":"\n

When trust and technology come together<\/h2>\n\n\n\n

Salesforce CEO Marc Benioff set the stage during the keynote, remarking that organisations across all sectors and industries need to become \u2018Trustblazers\u2019<\/a> \u2013 Trailblazers who tackle the crisis head-on and transform in ways that cultivate trusting relationships with customers. <\/p>\n\n\n\n

This theme continued right through sessions featuring public sector Trailblazers. In our first session and Public Sector keynote, \u2018Trust through Transformation\u2019<\/a>, we heard from two organisations that have used the Salesforce platform to affect meaningful change and build trust in their communities. <\/p>\n\n\n\n

Fran Thompson, CIO at Health Services Executive Ireland<\/b>, shared his insights from the experience of developing Covax, Ireland\u2019s end-to-end vaccination solution. Teaming up with Salesforce, Health Services has become the trusted go-to source for information by keeping people at the heart of their processes and operations, and providing real-time critical data \u2013 often many times a day. <\/p>\n\n\n\n

Cloud-based systems meant that data could be captured regardless of patient location, whether they were in aged care homes, GPs or vaccination clinics. It\u2019s the kind of agility that was needed for a reactive way of working, allowing multiple teams to pull data together from disparate sources to create a secure, integrated, effective solution.<\/p>\n\n\n\n

We also heard from the United States\u2019 Department of Veterans Affairs<\/b>, which developed the Squares system with Salesforce to address veteran homelessness. The solution has substantially increased the organisation\u2019s footprint and helped tackle a multi-faceted issue by connecting a variety of service providers. Essentially, Squares provides secure visibility into veteran eligibility and status, meaning that veterans who experience homelessness no longer have to navigate long identification processes in order to access crucial assistance.<\/p>\n\n\n\n

With services partnering to form one delivery team in which everyone takes ownership, solutions to even the most sprawling or complex problems can start to take shape.. <\/p>\n\n\n\n

And when service partners trust each other, then veterans can better trust agencies. As Tom Guido, Senior Director of Saas and Paas Solutions put it, \u201cInfluence comes through trusted partnerships.\u201d<\/p>\n\n\n\n

Since we know that there\u2019s a growing link between digital service delivery and trust in government<\/a>, these are promising examples of how Trailblazers can use new solutions to affect tangible change.<\/p>\n\n\n\n

New solutions on the horizon for public sector Trailblazers<\/h2>\n\n\n\n

The Public Sector keynote<\/a> also revealed four exciting new products: <\/p>\n\n\n\n