{"id":49208,"date":"2021-08-10T17:26:00","date_gmt":"2022-10-18T17:26:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49208"},"modified":"2022-10-28T00:59:58","modified_gmt":"2022-10-28T07:59:58","slug":"5-trailhead-badges-to-help-you-excel-in-your-service-role","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/","title":{"rendered":"5 Trailhead Badges to Help You Excel in Your Service Role"},"content":{"rendered":"\n

As a customer service agent you\u2019re very familiar with the word B.U.S.Y. From solving daily tasks and managing customer enquiries to being the frontline voice of your company, you never know what your day will throw at you. But that doesn\u2019t mean you should ignore your number one customer \u2014 you. <\/p>\n\n\n\n

Whether you\u2019re looking to take your next step in your service career or further educate yourself so you\u2019re dynamite at your role, these are the Trailhead<\/a> Badges service professionals can\u2019t complete quick enough.<\/p>\n\n\n\n

Customer service in the Fourth Industrial Revolution<\/h3>\n\n\n\n

As we saw in the latest State of the Connected Customer report<\/a> 88% of customers expect companies to accelerate digital initiatives due to COVID-19. The digital imperative for customer engagement is here and communication with a brand is no longer just through phone calls, snail mail or email, but text, video, voice memo, social media and chatbots. However, technological change doesn\u2019t mean customer service goes away \u2014 if anything that human interaction becomes more important. <\/p>\n\n\n\n

This module will help you understand how customer service is changing in the Fourth Industrial Revolution and also how your customers are changing. As baby boomers move to retirement, service communication channels will become more digital as Gen Z and millennials become the dominant buyer. <\/p>\n\n\n\n

Take the Customer service in the Fourth Industrial Revolution module.<\/b><\/a><\/p>\n\n\n\n

Communication skills for customer service agents<\/h3>\n\n\n\n

There is a reason Service Cloud has a heart as its icon. It\u2019s because dealing with customer enquiries and unexpected emergencies requires a great deal of empathy. Being able to listen to your customer with interest, demonstrate generosity and go above and beyond to deliver a solution they are happy with requires a diverse range of communication skills. If you\u2019re looking to master the art of communication or even take a refresher course, this Communication Skills for Customer Service module<\/a> is for you.<\/b><\/p>\n\n\n\n

Service Cloud Basics<\/h3>\n\n\n\n

If you only have time for one Trailhead module this week, make it this one. If you\u2019re reading this article it’s safe to say that Service Cloud is one of your daily tools \u2014 so wouldn\u2019t you like to know how to use that tool to the best of your ability? A sound knowledge of Service Cloud will see you resolve cases faster, deliver a seamless customer experience and ultimately help you be great at your job. <\/p>\n\n\n\n

Take the Service Cloud Basics module<\/a>.<\/b><\/p>\n\n\n\n

Artificial Intelligence for customer service<\/h3>\n\n\n\n

One of the biggest trends to come out of 2020\u2019s State of Service report<\/a> was that AI and automation were key players in helping service teams cope with service demand during the height of the pandemic. And the benefit that technology provides is clear in the popularity of the Artificial Intelligence for Customer Service module<\/a>.<\/b> If you\u2019re a service agent looking to improve the way you deliver customer service with the power of AI, this module offers insights into how AI \u2014 otherwise known as Einstein<\/a> \u2014 can automate your simple tasks so you can focus on the customer. <\/p>\n\n\n\n

But AI is not just about reducing manual labour, you can also learn more about AI chatbots and the value they can bring to a service team.<\/p>\n\n\n\n

Personal productivity<\/h3>\n\n\n\n

Everyone thinks they can manage their time \u2014 until they can\u2019t. Which is why modules like Personal Productivity<\/a> exist. Whether you stay in the service profession or move into another career, productivity skills are the most important skills you can have. As companies continue to embrace the hybrid workplace, knowing you can be productive at home and in the office will benefit you as you grow your career. In this module you will learn how to prioritise your time, run shorter meetings (or less meetings) and set your email and calendar up for maximum efficiency. <\/p>\n\n\n\n

Take the Personal Productivity module<\/a>. <\/b><\/p>\n\n\n\n




There are more learning opportunities on the Trailhead website<\/a>.<\/p>\n\n\n\n

\"Subscribe<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.<\/p>\n","protected":false},"author":1,"featured_media":49212,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"33b814533317424ebb30d75fff2b2ade","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2458,2519,2457],"sf_content_type":[],"coauthors":[2544],"class_list":["post-49208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-service-cloud","sf_topic-customer-service","sf_topic-service"],"yoast_head":"\n5 Trailhead Badges to Help You Excel in Your Service Role | Salesforce<\/title>\n<meta name=\"description\" content=\"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Trailhead Badges to Help You Excel in Your Service Role\" \/>\n<meta property=\"og:description\" content=\"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-18T17:26:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-28T07:59:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Megan Petersen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforce\" \/>\n<meta name=\"twitter:site\" content=\"@salesforce\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Megan Petersen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/824dce402ec1f4d22ebd770be725a110\"}],\"headline\":\"5 Trailhead Badges to Help You Excel in Your Service Role\",\"datePublished\":\"2022-10-18T17:26:08+00:00\",\"dateModified\":\"2022-10-28T07:59:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\"},\"wordCount\":664,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\",\"name\":\"5 Trailhead Badges to Help You Excel in Your Service Role | Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg\",\"datePublished\":\"2022-10-18T17:26:08+00:00\",\"dateModified\":\"2022-10-28T07:59:58+00:00\",\"description\":\"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg\",\"width\":500,\"height\":281},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/\",\"name\":\"Salesforce\",\"description\":\"Learn how to get ahead of trends and supercharge professional relationships\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/au\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\",\"https:\/\/x.com\/salesforce\",\"https:\/\/instagram.com\/salesforce\",\"http:\/\/www.linkedin.com\/company\/salesforce\",\"http:\/\/www.youtube.com\/Salesforce\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/824dce402ec1f4d22ebd770be725a110\",\"name\":\"Megan Petersen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/d379a0e1246440d4076a20208a9393b3\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Megan.jpg?w=128&h=96&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Megan.jpg?w=128&h=96&crop=1\",\"width\":128,\"height\":96,\"caption\":\"Megan Petersen\"},\"description\":\"Megan is a Director of Global Strategic Programs Trailhead at Salesforce and has been with the company since 2007. Megan started her career at Salesforce as a Customer Success Manager, working with thousands of customers to ensure their success with Salesforce. Megan then shifted to develop our program of customer events and webinars across the APAC region. She is an avid public speaker, often found delivering the Admin Keynote at World Tour and in her current role is focused on evangelising Trailhead, building and supporting our community of Trailblazers and dressing up as a Trailhead Ranger. Connect with Megan on Twitter\u00a0@MeganPTweets Check out her Trailhead Profile\u00a0and her\u00a0interview on the Salesforce Admins Podcast.\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/author\/meganpetersen\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Trailhead Badges to Help You Excel in Your Service Role | Salesforce","description":"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/","og_type":"article","og_title":"5 Trailhead Badges to Help You Excel in Your Service Role","og_description":"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.","og_url":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce","article_published_time":"2022-10-18T17:26:08+00:00","article_modified_time":"2022-10-28T07:59:58+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","type":"image\/jpeg"}],"author":"Megan Petersen","twitter_card":"summary_large_image","twitter_creator":"@salesforce","twitter_site":"@salesforce","twitter_misc":{"Written by":"Megan Petersen","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/824dce402ec1f4d22ebd770be725a110"}],"headline":"5 Trailhead Badges to Help You Excel in Your Service Role","datePublished":"2022-10-18T17:26:08+00:00","dateModified":"2022-10-28T07:59:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/"},"wordCount":664,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/","url":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/","name":"5 Trailhead Badges to Help You Excel in Your Service Role | Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","datePublished":"2022-10-18T17:26:08+00:00","dateModified":"2022-10-28T07:59:58+00:00","description":"We\u2019ve put together a list of the most popular Trailhead Badges for service professionals to help you focus on your career growth.","inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/5-trailhead-badges-to-help-you-excel-in-your-service-role\/#primaryimage","url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","contentUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","width":500,"height":281},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/au\/blog\/#website","url":"https:\/\/www.salesforce.com\/au\/blog\/","name":"Salesforce","description":"Learn how to get ahead of trends and supercharge professional relationships","publisher":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/au\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/au\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce","https:\/\/x.com\/salesforce","https:\/\/instagram.com\/salesforce","http:\/\/www.linkedin.com\/company\/salesforce","http:\/\/www.youtube.com\/Salesforce"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/824dce402ec1f4d22ebd770be725a110","name":"Megan Petersen","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/d379a0e1246440d4076a20208a9393b3","url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Megan.jpg?w=128&h=96&crop=1","contentUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Megan.jpg?w=128&h=96&crop=1","width":128,"height":96,"caption":"Megan Petersen"},"description":"Megan is a Director of Global Strategic Programs Trailhead at Salesforce and has been with the company since 2007. Megan started her career at Salesforce as a Customer Success Manager, working with thousands of customers to ensure their success with Salesforce. Megan then shifted to develop our program of customer events and webinars across the APAC region. She is an avid public speaker, often found delivering the Admin Keynote at World Tour and in her current role is focused on evangelising Trailhead, building and supporting our community of Trailblazers and dressing up as a Trailhead Ranger. Connect with Megan on Twitter\u00a0@MeganPTweets Check out her Trailhead Profile\u00a0and her\u00a0interview on the Salesforce Admins Podcast.","url":"https:\/\/www.salesforce.com\/au\/blog\/author\/meganpetersen\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/au\/blog","push-errors":false,"primary_topic":{"errors":{"invalid_term":["Empty Term."]},"error_data":[]},"featured_image_url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/salesforce-5-trailhead-modules-for-service-professionals.jpg?w=500","_links":{"self":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/49208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/comments?post=49208"}],"version-history":[{"count":5,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/49208\/revisions"}],"predecessor-version":[{"id":55719,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/49208\/revisions\/55719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/media\/49212"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/media?parent=49208"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/sf_topic?post=49208"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/sf_content_type?post=49208"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/coauthors?post=49208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}