Facebook Live Q&A<\/a> moderated by Associate Editor Jackson Hewett, I was delighted to join leaders from two small businesses: me&u and Lawpath. During our conversation, these Trailblazers shared how they\u2019re improving processes in ways that benefit both their employees and their customers.<\/p>\n\n\n\nAt a time when their businesses were under massive pressure, these Trailblazers created a clear, data-driven advantage by streamlining processes, introducing tools that enable collaboration anywhere, and freeing their staff from repetitive tasks.<\/p>\n\n\n\n
Lawpath: Automating repeatable processes and democratising access to legal advice<\/h2>\n\n\n\n
Lawpath recognised that businesses had a difficult time accessing basic legal guidance. And law firms spent a great deal of time repeating tasks when offering that guidance.<\/p>\n\n\n\n
To solve both challenges, Lawpath developed a platform that would allow businesses to access on-demand, automated legal tools, saving time for the client and the law firm.<\/p>\n\n\n\n
\u201cWe wouldn\u2019t be able to be where we are with the number of employees if we didn\u2019t have that technology supporting us,\u201d says Natasha Hannah, Operation Manager at Lawpath.<\/p>\n\n\n\n
\u201cWe see the users that come through and divide them into those that need more bespoke service, those that need to be contacted by the lawyers to help solve their problems, but then also using technology to offer more tailored recommendations to users about what documents to create and actions to take for those that might not need as much support.\u201d<\/p>\n\n\n\n
The Lawpath team doesn\u2019t even need to speak with every user, and nobody falls through the cracks. It\u2019s less manual work for greater actual results.<\/p>\n\n\n\n
The tech delivers greater customer satisfaction and higher employee engagement, a win\/win.<\/p>\n\n\n\n
While the law and its processes may seem complex, Natasha says, much of it is repetitive and therefore able to be automated. Lawpath looked for those repeatable workflows \u2014 for example, the process of taking a new employee through the employment contract and workplace policy process \u2014 and built systems around them.<\/p>\n\n\n\n
It means lawyers can do the higher value and more complex and satisfying work. <\/p>\n\n\n\n
Importantly, it\u2019s simply a first step. Natasha notes that they could never automate the role of a lawyer, nor would they want to. Instead, they\u2019ve created a platform that enables growth, releases resources and empowers staff and customers.<\/p>\n\n\n\n
\u201cIt\u2019s all about working smarter, not harder,\u201d Natasha says, \u201cfocusing on things you\u2019re good at and that you actually enjoy.\u201d<\/p>\n\n\n\n