{"id":49701,"date":"2021-02-17T17:44:00","date_gmt":"2022-10-18T17:44:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49701"},"modified":"2022-11-02T02:29:57","modified_gmt":"2022-11-02T09:29:57","slug":"economic-recovery-is-digital-and-data-driven","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/economic-recovery-is-digital-and-data-driven\/","title":{"rendered":"Economic Recovery Is Digital and Data-Driven"},"content":{"rendered":"\n

It\u2019s increasingly understood that smart, data-driven governments offer the fastest, most sustainable, cost-efficient route to recovery. Findings of a new Intermedium report<\/a> further confirmed that key jurisdictions \u201cexpect agencies to contribute to economic recovery via the digitisation of their services\u201d.<\/p>\n\n\n\n

A year into this pandemic, our daily lives are filled with QR codes, border permits, contact tracing, paperless document signing, and digital licensing, enabling us to run errands, dine out and even travel interstate. These digitised processes are supporting the delicate balance between protecting lives and livelihoods.<\/p>\n\n\n\n

Looking ahead, the continued digitisation of government services is fundamental to achieving these dual objectives. Victoria has already implemented a coded traffic light entry permit system that processes applications within minutes, while major events will need additional crowd flow controls and monitoring systems. And in the current circumstances where industry sectors including tourism, entertainment and hospitality will continue to face disruption, government will need useful information in order to support our people, businesses and communities.<\/p>\n\n\n\n

Scale that matters<\/h3>\n\n\n\n

The size, scale and dynamism of the current challenges demand robust digital systems that are fast to stand up and that support iteration. These systems also need to be easy; easy for the citizen\/customer to engage with the government; easy for public service employees to navigate and easy for the agency and government as a whole to harvest useful, real-time data insights.  <\/p>\n\n\n\n

Ripe for such efforts are online applications for grants, licences and permits. Economic support packages at federal and state level present a clear opportunity for improving the overall experience of interacting with government. From understanding what support is available, to making it easier for small businesses to navigate the licensing and permit changes that have occurred as a result of the pandemic, these changes will assist in the rebuild efforts post COVID-19. <\/p>\n\n\n\n

The benefit for governments is also clear: increased positive impact for the people and businesses they are seeking to assist, and more cost effective government programmes. In ever tightening fiscal environments, appropriately digitally-upgraded grants management systems will help make every taxpayer dollar go further.<\/p>\n\n\n\n

Noting the $419.1 million required to consolidate Australian Securities and Investments Commission (ASIC) registers, along with the significant funds needed to finalise government platforms such as the myGovID identity system, Intermedium reiterates<\/a> that action is urgently needed to accelerate business growth and protect revenue bases.<\/p>\n\n\n

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Pressure will be on agencies to determine how and where they place their digitisation effort \u2026 over the next two to three years.<\/p>The Evidence in Plain Sight | Read the Report<\/a><\/cite><\/blockquote>\n\n