{"id":49811,"date":"2020-12-17T17:47:00","date_gmt":"2022-10-18T17:47:35","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49811"},"modified":"2022-11-02T02:52:55","modified_gmt":"2022-11-02T09:52:55","slug":"infographic-what-customer-connection-means-now","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/infographic-what-customer-connection-means-now\/","title":{"rendered":"Infographic: What customer connection means now"},"content":{"rendered":"\n

We spoke to 15,000+ consumers and business buyers about the unprecedented shifts in customer expectations and behaviour. Here\u2019s what they told us about trust, data, and their expectations for customer experience and post-COVID digital initiatives.<\/p>\n\n\n\n

\"\"\/<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.<\/p>\n","protected":false},"author":1,"featured_media":49813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2482,2462,2459],"sf_content_type":[],"coauthors":[2454],"class_list":["post-49811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-customer-engagement","sf_topic-research","sf_topic-customer-relationships"],"yoast_head":"\nInfographic: What customer connection means now | Salesforce<\/title>\n<meta name=\"description\" content=\"The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. 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