{"id":49824,"date":"2020-12-11T17:48:00","date_gmt":"2022-10-18T17:48:10","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=49824"},"modified":"2022-10-27T23:53:18","modified_gmt":"2022-10-28T06:53:18","slug":"the-data-of-emotion","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/the-data-of-emotion\/","title":{"rendered":"The Data of Emotion"},"content":{"rendered":"\n<p>If we think about our emotions as data, they become a lot easier to manage. Our mental wellbeing relies on our ability to understand the trigger, listen to the data, and acknowledge our emotions without judgement.&nbsp;&nbsp;<\/p>\n\n\n\n<p>COVID-19 has added another dimension of pressure, emotionally, mentally, and physically. The stakes are suddenly much higher. People have become afraid to acknowledge and talk about their struggles for fear of compromising their jobs, which of course, could lead to financial strain. In turn, adding even more stress.&nbsp;<\/p>\n\n\n\n<p>While businesses were interested in employee wellbeing before COVID-19, for many, it became a \u2018tick box exercise\u2019. Some yoga once a week, offering mental health days and marking \u2018R U OK? Day\u2019. Yes, these are useful, yet they don\u2019t analyse the science behind emotions. The tick box exercises oversimplify what is really happening.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reading-the-data\">Reading the data<\/h2>\n\n\n\n<p>There is a rich science around the physiology of emotions, just like there is a rich science behind analysing and using data. Emotional regulation is about managing your emotions and being psychologically flexible. <\/p>\n\n\n\n<p>The first thing I always say when it comes to emotional intelligence is prioritising the need to recognise the emotion. Understand the cues your body is telling you. Nine times out of 10, we ignore these messages. <\/p>\n\n\n\n<p>We don&#8217;t pay attention to the fact that we&#8217;ve been sitting at a desk all day with our shoulders tense and our jaw clenched. We don&#8217;t pay attention to the churning stomach. <\/p>\n\n\n\n<p>Yes, maybe you ate something dodgy. But, on the flip side, those feelings may actually be a sign that you&#8217;re feeling anxious, disgusted or fearful.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Emotions are data. They\u2019re information. And they\u2019re trying to tell you something.<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Emotions%20are%20data.%20They%E2%80%99re%20information.%20And%20they%E2%80%99re%20trying%20to%20tell%20you%20something.\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Emotions%20are%20data.%20They%E2%80%99re%20information.%20And%20they%E2%80%99re%20trying%20to%20tell%20you%20something.&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Emotions are data. They\u2019re information. And they\u2019re trying to tell you something.\" https:\/\/www.salesforce.com\/au\/blog\/the-data-of-emotion\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>The first tip is to pay attention to the data, analyse it, and then figure out what to do with it. Importantly though, you have to <a href=\"https:\/\/www.salesforce.com\/au\/blog\/2020\/04\/jeanne-bliss-lead-empathy-business.html\" target=\"_blank\" rel=\"noopener\">acknowledge how you\u2019re feeling without judgement<\/a>. <\/p>\n\n\n\n<p>I have a phrase. \u2018Oh, look, I\u2019m having some data. How interesting\u2019. By adding \u2018how interesting\u2019, there is no judgement. You are overriding the voice in the back of your head saying \u2018I shouldn\u2019t be feeling anxious\u2019 or \u2018I should be over this by now\u2019.\u00a0<\/p>\n\n\n\n<p>The second thing I recommend is to identify the trigger and again, there is a science behind this. <\/p>\n\n\n\n<p>There are physical effects tied to our emotions. For example, when it comes to anger, often our fists or jaw start to clench, our chest feels tight and our hearts start to race. For many people, anger is a reaction to feeling blocked, or something or someone getting in your way. <\/p>\n\n\n\n<p>And there has been nothing that blocks us more than being in lockdown. Parts of Australia, and the rest of the world, have experienced full or partial lockdowns throughout the year. <\/p>\n\n\n\n<p>During that time, we couldn\u2019t go to the gym or grab a coffee. We couldn\u2019t see our families. Lockdown was getting in the way of something we value, which made us frustrated and angry. The potential of going back into lockdown can trigger those heightened emotions again.\u00a0<\/p>\n\n\n\n<p>So here\u2019s how to manage it: understand the trigger, listen to the data, and acknowledge the emotion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"learn-how-to-handle-the-block\">Learn how to handle the block<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.salesforce.com\/au\/resources\/guides\/wellness-playbook-employee-wellbeing-guide\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/WellnessGuidesCTABanner-6.jpg?strip=all&#038;quality=95\" alt=\"For more tips on wellness, check out The Leader\u2019s Guide to Employee Wellbeing\"\/><\/a><\/figure>\n\n\n\n<p>One of our basic psychological needs is autonomy. At the moment, a lot of people are having trouble with the fact that their autonomy has been taken away. We can\u2019t control COVID-19. <\/p>\n\n\n\n<p>We couldn\u2019t control it emerging and we could only influence it\u2019s spread through our behaviour. We were forced into lockdowns. The stress was compounded because there was so much we couldn&#8217;t do.\u00a0<\/p>\n\n\n\n<p>Yet, if we change our thinking, there are actually a lot of things we can control. For people who have family overseas or interstate, it\u2019s very tough because we can\u2019t see each other physically. <\/p>\n\n\n\n<p>Yet we do have control over how we connect with each other. For example, my parents, my sister and I live in different states, yet we\u2019ve had more fun being innovative with our connections and spending more quality time together than we did when I visited a couple of times a year. <\/p>\n\n\n\n<p>Another example is professionals working with their kids at home. By finding something that will keep children engaged, taking breaks to be with them, setting boundaries to teach the children that work is important, you\u2019re taking control over that part of your life. You\u2019re taking your autonomy back.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"be-comfortable-with-the-uncomfortable\">Be comfortable with the uncomfortable<\/h2>\n\n\n\n<p>As leaders, there will be times when you or an employee has to deal with emotions as data. What\u2019s important is understanding how to handle it.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>My top piece of advice is to talk to the emotion. Acknowledging the emotion and then managing it is key to managing mental wellbeing.<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=My%20top%20piece%20of%20advice%20is%20to%20talk%20to%20the%20emotion.%20Acknowledging%20the%20emotion%20and%20then%20managing%20it%20is%20key%20to%20managing%20mental%20wellbeing.\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=My%20top%20piece%20of%20advice%20is%20to%20talk%20to%20the%20emotion.%20Acknowledging%20the%20emotion%20and%20then%20managing%20it%20is%20key%20to%20managing%20mental%20wellbeing.&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fthe-data-of-emotion%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"My top piece of advice is to talk to the emotion. Acknowledging the emotion and then managing it is key to managing mental wellbeing.\" https:\/\/www.salesforce.com\/au\/blog\/the-data-of-emotion\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Don\u2019t try to fix it. Don\u2019t say that you understand how your colleague is feeling because you don\u2019t. Immediately jumping in with a solution is not acknowledging the emotion. Rather, acknowledge that you have heard them and validate the emotion. Use phrases such as: \u2018Tell me what you\u2019re feeling?\u2019 and \u2018Who can talk to about this?\u2019.&nbsp;&nbsp;<\/p>\n\n\n\n<p>And sometimes, it may be a matter of simply sitting with another person. Get comfortable with uncomfortable emotions. You can sit with anxiety. You can sit with sadness. In fact, it often helps in the long run.&nbsp;<\/p>\n\n\n\n<p>At the end of the day, <a href=\"https:\/\/www.salesforce.com\/au\/blog\/2020\/11\/mind--body-and-soul--prioritising-your-mental-wellbeing.html\" target=\"_blank\" rel=\"noopener\">mental health<\/a> is not about putting a net under you for when you fall. Mental health and understanding the data of emotions is about sorting out your toolkit before you fall. Then, if you do fall, you have the tools to listen to your emotions, acknowledge them and, when you\u2019re ready, pick yourself right back up.<\/p>\n\n\n\n<p><b>Learn how to set boundaries and prioritise what matters with <a href=\"https:\/\/www.salesforce.com\/au\/resources\/guides\/wellness-playbook-work-life-balance-guide\/\" target=\"_blank\" rel=\"noopener\">The Leader\u2019s Guide to Work-Life Integration<\/a>, produced in partnership with Thrive Global.&nbsp;<\/b><\/p>\n\n\n\n<p>For more information on wellness, <a href=\"https:\/\/www.salesforce.com\/au\/blog\/2020\/11\/mind--body-and-soul--prioritising-your-mental-wellbeing.html\" target=\"_blank\" rel=\"noopener\">read our previous article with Dr Justine Gatt on prioritising your mental wellbeing<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.salesforce.com\/au\/resources\/guides\/wellness-playbook-employee-wellbeing-guide\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/WellnessGuidesCTABanner-6.jpg?strip=all&#038;quality=95\" alt=\"For more tips on wellness, check out The Leader\u2019s Guide to Employee Wellbeing\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>There is a rich science around the physiology of emotions, just like there is a rich science behind analysing and using data. <\/p>\n","protected":false},"author":1,"featured_media":49828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"2e573f2f424d4fd4bdb589c39e1ff5f9","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2475,2464,2473,2540],"sf_content_type":[],"coauthors":[2576],"class_list":["post-49824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-business-as-a-platform-for-change","sf_topic-leadership-insights","sf_topic-practical-tips","sf_topic-salesforce-culture"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Data of Emotion | Salesforce<\/title>\n<meta name=\"description\" content=\"There is a rich science around the physiology of emotions, just like there is a rich science behind analysing and using data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/the-data-of-emotion\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Data of Emotion\" \/>\n<meta property=\"og:description\" content=\"There is a rich science around the physiology of emotions, just like there is a rich science behind analysing and using data.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/blog\/the-data-of-emotion\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" 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