{"id":50175,"date":"2020-06-29T18:04:00","date_gmt":"2022-10-18T18:04:52","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50175"},"modified":"2022-10-31T20:43:17","modified_gmt":"2022-11-01T03:43:17","slug":"sydney-trailblazers-shift-to-virtual-meetings","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/sydney-trailblazers-shift-to-virtual-meetings\/","title":{"rendered":"Sydney Trailblazers Shift To Virtual Meetings"},"content":{"rendered":"\n

2020 was off to a great start.  <\/p>\n\n\n\n

In December 2019 the Sydney Trailblazer Community Administrators Group held a pub-quiz party. It was a blast \u2013 heaps of people, heaps of fun, plenty of optimism about the year ahead. In January we held our usual monthly group meeting with a guest appearance from Salesforce CEO Pip Marlow and a huge turn out. <\/p>\n\n\n\n

But by March, the idea of being in close quarters with dozens of people was a bit uncomfortable. World Tour had gone virtual, and everything had changed. We weren\u2019t quite at the stage of gagging at the words pivot, transform and adapt, but already they\u2019d taken on new meanings. <\/p>\n\n\n\n

In the blur of the weeks following, being in close quarters for anything that wasn\u2019t essential became unthinkable and virtual meetings became the norm.<\/p>\n\n\n\n

Keeping connected<\/h2>\n\n\n\n

In this extraordinary situation, my co-leaders and I felt that one of the most important things we could do was help people stay connected and reduce the impacts of isolation. <\/p>\n\n\n\n

The decision to switch to a virtual meeting was easy in that sense, but we didn\u2019t know what to expect. For the first time, we didn\u2019t have a strict agenda. We just wanted to throw it open to people to talk about whatever they needed to, be it Netflix recommendations or Trailhead tips<\/a>. <\/p>\n\n\n\n

We held our first virtual meeting on 20 March. Unsurprisingly, talk was dominated by the pandemic. What would work look like now? What changes were people experiencing and making? What could we expect? <\/p>\n\n\n\n

We had around 50 to 60 people join the virtual meeting, including some of our regular attendees who\u2019d already lost their jobs. We had all seen the queues around Centrelink on the news and the hard reality of job losses was tough to bear witness to. It also firmed our resolve to stay connected through the group. <\/p>\n\n\n\n

One of our key functions had been to help job seekers but, as jobs suddenly became fewer and further between, keeping people connected and encouraged became our priority. We saw a lot more people using Trailhead to work towards new certifications and there were always plenty of members happy to help others with that. <\/p>\n\n\n\n

One of our Melbourne users even created a Slack group that turned into a really useful resource. The community created all kinds of channels, including job channels and working from home channels. A lot of the users already experienced in working from home shared their tips<\/a> as we all settled into the new paradigm.<\/p>\n\n\n\n

The unique challenges<\/h2>\n\n\n\n

Virtual meetings are rarely perfect and managing that grid of talking heads is challenging. In the first virtual meeting I thought it would be a good idea to have everyone introduce themselves \u2013 it seemed like the right thing to do. But 10 minutes in, the intros were still going and people were already logging off.<\/p>\n\n\n\n

I\u2019m also cautious to avoid a cliquey feeling. I know a lot of the people in the group and it is easy to call on them to help keep the conversation flowing. At the same time, we want to make sure everyone has an opportunity to be heard. <\/p>\n\n\n\n

The unexpected benefits<\/h2>\n\n\n\n

Some people are very happy to sit quietly and listen. But some people have surprised me by speaking up more on the virtual platform than in a \u2018real life\u2019 meeting situation \u2013 it\u2019s been great to hear from people we\u2019ve never heard speak up before.<\/p>\n\n\n\n

What\u2019s more, we\u2019ve had people attend who have never come to a physical meeting before. Virtual meetings have no borders! Our local Sydney group has welcomed members from Brisbane, Melbourne, New Zealand and even Boston. This has increased our diversity of voices and perspectives, and has solidified the sense that we are all in this together. <\/p>\n\n\n\n

One of my favourite virtual meetings happened around Easter when we got \u2018Zoom-bombed\u2019 by Pip Marlow<\/a>. Her contribution was a fantastic boost to morale, and she was able to help provide some new connections to those looking for new jobs.<\/p>\n\n\n\n

Moving forward<\/h2>\n\n\n\n

Things already seem to be moving towards a feeling of business as usual. More opportunities are coming up \u2013 in the meetings we spend less time talking about the pandemic itself, and more time talking about what our working futures could look like and how we can best prepare for them (Trailhead<\/a>!). We now meet more often than ever before \u2013 instead of once a month it\u2019s around once per week. <\/p>\n\n\n\n

My co-leaders and I have further fine tuned the way we manage virtual meetings \u2013 they\u2019ve become a valuable tool and I can\u2019t imagine we\u2019d do away with them once things return to \u2018normal\u2019. In many ways, they make my life easier \u2013 no rooms to organise, no catering to sort out!<\/p>\n\n\n\n

That said, I feel there is a danger of over-programming our lives. Some things are harder in a virtual environment \u2013 the secret sauce for creative brainstorming for example is in a face-to-face connection. But until that\u2019s possible, we\u2019ve been grateful to still be able to see each other, learn from each other and even broaden our networks in virtual meetings. <\/p>\n\n\n\n

Simon Gascoigne is Co-Leader of the Sydney Trailblazer Community Administrators Group. Find a group to join here<\/a>.<\/p>\n\n\n\n

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The community\u2019s need for connection and support doesn\u2019t stop \u2013 so neither did the Sydney Trailblazer Community Administrators Group\u2019s meetings. 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