{"id":50208,"date":"2020-06-12T18:07:00","date_gmt":"2022-10-18T18:07:53","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50208"},"modified":"2022-11-01T15:55:21","modified_gmt":"2022-11-01T22:55:21","slug":"innovation-and-business-transformation-how-to-maintain-the-current-can-do-culture","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/innovation-and-business-transformation-how-to-maintain-the-current-can-do-culture\/","title":{"rendered":"How to maintain the current \u2018can do\u2019 culture"},"content":{"rendered":"\n

We\u2019ve seen so many articles, videos, infographics, frameworks, opinions and editorials on how to \u2018survive and thrive\u2019, or \u2018pivot\u2019 during a crisis. But I\u2019m hearing one question echoing through virtual conference rooms now: \u201cHow did we do in five weeks what would typically take us five years?\u201d. <\/p>\n\n\n\n

In some organisations, new customer communities and remote contact centres have been stood up in days<\/a>, interactive self-assessment tools have been built and integrated<\/a> with hospital systems, thousands of new employees have been on-boarded in a week. Engineers and academics have collaborated to reverse-engineer existing health devices and design new ones for fast 3D printing<\/a>.<\/p>\n\n\n\n

And we saw clothing producers make scrubs or distilleries make sanitiser. Both might sound small, but they\u2019re significant \u2013 some of these are small businesses that launched to market completely new products based on demand at lightning speed. The yoga studios that offered online classes within days despite a lack of ecommerce experience \u2013 they diversified their income streams and formed relationships with entirely new customer bases.<\/p>\n\n\n\n

The challenge now is to find the incredible projects or innovations in your organisation, and harness the new behaviours, processes and ways of operating that took them from \u2018impossible\u2019 to \u2018done\u2019.<\/p>\n\n\n\n

Here\u2019s how to find the goodness, capture it and use it to accelerate to growth post-pandemic.<\/p>\n\n\n\n

1. Communicate the importance of looking back<\/h2>\n\n\n\n

In the haste surrounding recovery efforts, it will be so easy for your team to overlook this important retrospective process. So start talking about it now and encourage your team to think about where they have seen incredible achievement within the company or outside it. <\/p>\n\n\n\n

Share with them examples of other companies\u2019 and communities\u2019 achievements to get them started on thinking about this, from the big ones \u2013\u00a0launching remote service centres, reverse-engineering ventilators \u2013 to the small ones \u2013 selling sanitiser, launching online yoga.<\/p>\n\n\n\n

\u201cYou can’t connect the dots looking forward. You can only connect them looking backwards.\u201d<\/p>