Adopt contactless engagement<\/h2>\n\n\n\n
As shoppers try to stay home, demand for delivery has skyrocketed, and generations traditionally not used to shopping this way are also getting on board.<\/p>\n\n\n\n
Expand contactless payment and delivery services as well as other ways for shoppers to get groceries or other essentials without having to navigate store aisles or come into close contact with people.<\/p>\n\n\n\n
- Provide contactless payment. <\/b>Coles and Woolworths increased tap and go limits to $200, and more for digital wallets.<\/span> <\/li>
- Offer more delivery options.<\/b> Woolworths expanded delivery hours, Mecca made delivery free, Target and Big W lowered their \u2018free delivery\u2019 minimum spend. All have removed the need for signatures on delivery, instead promising contactless delivery. 7 Eleven has launched a delivery service in Melbourne, with plans to extend this interstate in coming months.\u00a0<\/span> <\/li>
- Accelerate Buy Online Pickup in Store (BOPIS).<\/b> Shoppers who need items fast can see if they are available in a nearby store, claim them and pay online, then pick up the items instead of waiting for delivery. This eliminates in-person visits to multiple stores in search of a hard-to-find items and unnecessary contact at the store. Shoppers simply walk in and pick up their orders or can even take advantage of delivery to the car.<\/span> <\/li>
- Update customers on new options. <\/b>Clearly communicate available services, changes to them and the reasons for changes.<\/span> <\/li><\/ul>\n\n\n\n
Ensure shopper and employee safety<\/h2>\n\n\n\n
- Specific shopping times for the elderly or immunocompromised. <\/b>Welcome these individuals when the store first opens in the morning, when it is cleanest and fully stocked.<\/span> <\/li>
- Implement safety protocols.<\/b> Limit the number of people in the store at one time and instruct shoppers to remain at least 1.5m apart. Some stores have put tape on the ground to mark where shoppers should stand while waiting to enter or check out.\u00a0<\/span> <\/li>
- Step up cleaning efforts. <\/b>Modify open hours to facilitate regular deep cleaning. Install hand sanitiser dispensers throughout the store, and encourage shoppers and employees to use them.<\/span> <\/li><\/ul>\n\n\n\n
Respond with empathy and creativity<\/h2>\n\n\n\n
Grocery and pharmacy workers, as well as warehouse workers put their health on the line. Leaders can support them in multiple ways:<\/p>\n\n\n\n
- Increase compensation.<\/b> Acknowledge casuals\u2019 hard work and commitment with a tangible raise in pay.<\/span> <\/li>
- Prioritise worker health and safety. <\/b>Increase the cleaning cadence for warehouses and other workspaces, and provide protective equipment if possible. Bolster leave policies to encourage sick workers to stay home and fully recover.\u00a0<\/span> <\/li>
- Be transparent as your response evolves. <\/b>Establish a crisis strategy and craft templates for communications. Share changes in policy to all stakeholders and encourage feedback.<\/span> <\/li>
- Pledge no one will be stood down.<\/b> If you can, give employees peace of mind by committing to no reductions in your workforce for 90 days, for salaried and casual employees alike, to show dedication to your workers.\u00a0<\/span> <\/li><\/ul>\n\n\n\n
Next steps and resources<\/h2>\n\n\n\n
These are challenging times for the retail industry. While digital has seen very healthy growth this quarter, it won\u2019t come close to offsetting the seismic drop in physical foot traffic. But those leaders who adapted quickly to the challenges created by the health crisis are attracting new customers and cementing lifelong relationships.<\/p>\n\n\n\n
For more advice and expert how-tos for leading your businesses or team through COVID-19, check out the \u2018Leading through Change\u2019 series<\/a>.<\/p>\n\n\n\n
![\"\"\/](\"\/\/www.salesforce.com\/content\/dam\/blogs\/au\/2020\/LeadingThroughChange\/LTC_BLOG_BANNER.jpg\")
<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees. <\/p>\n","protected":false},"author":1,"featured_media":50387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"4687d0f21ea54b5b8b82394688d369d4","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2538,2497,2487,2495],"sf_content_type":[],"coauthors":[2611],"class_list":["post-50383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-commerce","sf_topic-consumer-goods","sf_topic-leading-through-change","sf_topic-retail"],"yoast_head":"\n
Four ways retailers can support shoppers\u2019 needs | Salesforce<\/title>\n<meta name=\"description\" content=\"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Four ways retailers can support shoppers\u2019 needs\" \/>\n<meta property=\"og:description\" content=\"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-18T18:20:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-02T14:29:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rob Garf\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforce\" \/>\n<meta name=\"twitter:site\" content=\"@salesforce\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rob Garf\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/05b394b62613d7d67d73daaf5873f7f1\"}],\"headline\":\"Four ways retailers can support shoppers\u2019 needs\",\"datePublished\":\"2022-10-18T18:20:09+00:00\",\"dateModified\":\"2022-11-02T14:29:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\"},\"wordCount\":804,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\",\"name\":\"Four ways retailers can support shoppers\u2019 needs | Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png\",\"datePublished\":\"2022-10-18T18:20:09+00:00\",\"dateModified\":\"2022-11-02T14:29:16+00:00\",\"description\":\"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.\",\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png\",\"width\":500,\"height\":281},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/\",\"name\":\"Salesforce\",\"description\":\"Learn how to get ahead of trends and supercharge professional relationships\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/au\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\",\"https:\/\/x.com\/salesforce\",\"https:\/\/instagram.com\/salesforce\",\"http:\/\/www.linkedin.com\/company\/salesforce\",\"http:\/\/www.youtube.com\/Salesforce\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/05b394b62613d7d67d73daaf5873f7f1\",\"name\":\"Rob Garf\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/3920898ac010c0a3b76bc6a9938b2c3c\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Rob_Garf.jpg?w=128&h=96&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Rob_Garf.jpg?w=128&h=96&crop=1\",\"width\":128,\"height\":96,\"caption\":\"Rob Garf\"},\"description\":\"Rob Garf is VP and GM, Retail and the Chair of the Client Advisory Board for Retail at Salesforce.\u00a0With 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers face. His team currently develops industry research and advises senior executives globally on unified engagement strategies. Rob is also a frequent industry speaker and a member of NRF\u2019s Digital Council. \u00a0\",\"url\":\"https:\/\/www.salesforce.com\/au\/blog\/author\/robgarf\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Four ways retailers can support shoppers\u2019 needs | Salesforce","description":"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/","og_type":"article","og_title":"Four ways retailers can support shoppers\u2019 needs","og_description":"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.","og_url":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce","article_published_time":"2022-10-18T18:20:09+00:00","article_modified_time":"2022-11-02T14:29:16+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","type":"image\/png"}],"author":"Rob Garf","twitter_card":"summary_large_image","twitter_creator":"@salesforce","twitter_site":"@salesforce","twitter_misc":{"Written by":"Rob Garf","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/05b394b62613d7d67d73daaf5873f7f1"}],"headline":"Four ways retailers can support shoppers\u2019 needs","datePublished":"2022-10-18T18:20:09+00:00","dateModified":"2022-11-02T14:29:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/"},"wordCount":804,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/","url":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/","name":"Four ways retailers can support shoppers\u2019 needs | Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","datePublished":"2022-10-18T18:20:09+00:00","dateModified":"2022-11-02T14:29:16+00:00","description":"A massive spike in demand for groceries and other household essentials sits alongside concerns about safety from both retail customers and employees.","inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/four-ways-retailers-can-support-shoppers-needs\/#primaryimage","url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","contentUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","width":500,"height":281},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/au\/blog\/#website","url":"https:\/\/www.salesforce.com\/au\/blog\/","name":"Salesforce","description":"Learn how to get ahead of trends and supercharge professional relationships","publisher":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/au\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/au\/blog\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/au\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce","https:\/\/x.com\/salesforce","https:\/\/instagram.com\/salesforce","http:\/\/www.linkedin.com\/company\/salesforce","http:\/\/www.youtube.com\/Salesforce"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/05b394b62613d7d67d73daaf5873f7f1","name":"Rob Garf","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/blog\/#\/schema\/person\/image\/3920898ac010c0a3b76bc6a9938b2c3c","url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Rob_Garf.jpg?w=128&h=96&crop=1","contentUrl":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/Rob_Garf.jpg?w=128&h=96&crop=1","width":128,"height":96,"caption":"Rob Garf"},"description":"Rob Garf is VP and GM, Retail and the Chair of the Client Advisory Board for Retail at Salesforce.\u00a0With 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers face. His team currently develops industry research and advises senior executives globally on unified engagement strategies. Rob is also a frequent industry speaker and a member of NRF\u2019s Digital Council. \u00a0","url":"https:\/\/www.salesforce.com\/au\/blog\/author\/robgarf\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/au\/blog","push-errors":false,"primary_topic":{"errors":{"invalid_term":["Empty Term."]},"error_data":[]},"featured_image_url":"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/uploads\/sites\/4\/2022\/10\/leading-through-change-purple-industries.png?w=500","_links":{"self":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/50383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/comments?post=50383"}],"version-history":[{"count":8,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/50383\/revisions"}],"predecessor-version":[{"id":56838,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/posts\/50383\/revisions\/56838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/media\/50387"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/media?parent=50383"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/sf_topic?post=50383"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/sf_content_type?post=50383"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/blog\/wp-json\/wp\/v2\/coauthors?post=50383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} - Prioritise worker health and safety. <\/b>Increase the cleaning cadence for warehouses and other workspaces, and provide protective equipment if possible. Bolster leave policies to encourage sick workers to stay home and fully recover.\u00a0<\/span> <\/li>
- Implement safety protocols.<\/b> Limit the number of people in the store at one time and instruct shoppers to remain at least 1.5m apart. Some stores have put tape on the ground to mark where shoppers should stand while waiting to enter or check out.\u00a0<\/span> <\/li>
- Offer more delivery options.<\/b> Woolworths expanded delivery hours, Mecca made delivery free, Target and Big W lowered their \u2018free delivery\u2019 minimum spend. All have removed the need for signatures on delivery, instead promising contactless delivery. 7 Eleven has launched a delivery service in Melbourne, with plans to extend this interstate in coming months.\u00a0<\/span> <\/li>