{"id":50665,"date":"2019-12-02T18:37:00","date_gmt":"2022-10-18T18:37:50","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50665"},"modified":"2022-11-06T20:01:43","modified_gmt":"2022-11-07T04:01:43","slug":"how-i-lead-ronni-kahn-ao-ozharvest","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/","title":{"rendered":"How I Lead: Ronni Kahn AO, OzHarvest"},"content":{"rendered":"\n<p><i>Ronni Kahn AO founded food rescue charity OzHarvest in 2004 after realising how much food was going to waste in restaurants, shopping centres, conference rooms, airports, cafes and catering companies across the country.&nbsp;<\/i><\/p>\n\n\n\n<p><i>When liability laws threatened to derail her efforts, she changed the law. Today she is a hero to many and OzHarvest\u2019s distinctive yellow vans are beacons of welcome and hope across Australia, having rescued food for some 117 million meals.<\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"lessons-from-the-dinner-table\">Lessons from the dinner table<\/h2>\n\n\n\n<p>\u201cFinish what\u2019s on your plate \u2014 there are people starving in China\/Africa\/Asia!\u201d It\u2019s the well-worn refrain of our childhood dinners. We have all grown up with the message that wasting food is bad, and that is a good start, but it\u2019s always been \u2018elsewhere\u2019 in a far-flung and hard to imagine place.<\/p>\n\n\n\n<p>We are less likely to have understood that people need food right here in our own country. Food security isn\u2019t just an issue in far away places. It\u2019s an issue for 5 million Australians.<\/p>\n\n\n\n<p>Given that a third of all food goes to waste, it\u2019s hard to comprehend so many people could still be in such desperate need. But that is the reality of food waste and hunger, and the challenge OzHarvest tackles by rescuing food and distributing it to charities that can best reach people in need.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cI still am very ordinary and I\u2019m proud to be! After all, ordinary people can accomplish extraordinary things.\u201d<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%E2%80%9CI%20still%20am%20very%20ordinary%20and%20I%E2%80%99m%20proud%20to%20be%21%20After%20all%2C%20ordinary%20people%20can%20accomplish%20extraordinary%20things.%E2%80%9D\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=%E2%80%9CI%20still%20am%20very%20ordinary%20and%20I%E2%80%99m%20proud%20to%20be%21%20After%20all%2C%20ordinary%20people%20can%20accomplish%20extraordinary%20things.%E2%80%9D&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"\u201cI still am very ordinary and I\u2019m proud to be! After all, ordinary people can accomplish extraordinary things.\u201d\" https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>It would be easy to be discouraged by the figures around food wastage and food security. And it can be very hard for people to imagine they can make any kind of difference as an individual. But we all have power as individuals \u2014 we just need to own it and put it to use, whether by taking action in our own households, schools and communities; writing letters to our representatives; or holding supermarkets to account.&nbsp;<\/p>\n\n\n\n<p>The younger generations are so connected to action \u2014 I find that really exciting and encouraging. There is a palpable sense of purpose and momentum. Just look at Greta Thunberg and the climate strikers. They really understand the impact they can have. They don\u2019t just listen to our instructions across the dinner table \u2014 they really do something about it!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-power-of-an-ordinary-person\">The power of an ordinary person<\/h2>\n\n\n\n<p>People often think that when I was younger I must have had a drive to cause change \u2014 that I must always have been a bit of an activist, a Greta Thunberg as a teenager. But the truth is, I didn\u2019t. I had no aspiration to be an activist, start a charity, or be a leader. Indeed, being an activist in South Africa where I grew up could be dangerous. I was very ordinary. I still am very ordinary and I\u2019m proud to be! After all,&nbsp;<a href=\"https:\/\/www.salesforce.com\/au\/blog\/2019\/04\/-earth-month-shows-the-power-of-sustainability-.html\" target=\"_blank\" rel=\"noopener\">ordinary people can accomplish extraordinary things<\/a>.<\/p>\n\n\n\n<p>It has really been over the past 20 years that my drive to address food waste developed. I had a strong need to understand why I\u2019d been put on this earth and felt there must be more I could do than just look after me and my immediate family.&nbsp;<\/p>\n\n\n\n<p>Working in events, I saw food waste on a massive scale and was appalled by it. I had started taking action on a small scale \u2014 dropping off leftover food at a shelter in Sydney \u2014 but felt on the cusp of something more substantial. I had lived in Australia for more than 20 years and returned to South Africa for a visit that spurred me into action.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>I don\u2019t get any of this done on my own. I surround myself with incredibly smart and skillful people, and they make me look amazing!<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=I%20don%E2%80%99t%20get%20any%20of%20this%20done%20on%20my%20own.%20I%20surround%20myself%20with%20incredibly%20smart%20and%20skillful%20people%2C%20and%20they%20make%20me%20look%20amazing%21\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=I%20don%E2%80%99t%20get%20any%20of%20this%20done%20on%20my%20own.%20I%20surround%20myself%20with%20incredibly%20smart%20and%20skillful%20people%2C%20and%20they%20make%20me%20look%20amazing%21&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"I don\u2019t get any of this done on my own. I surround myself with incredibly smart and skillful people, and they make me look amazing!\" https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>I accompanied a friend who\u2019d started a social enterprise on a trip, and she showed me what she\u2019d built and the impact it had.&nbsp;<\/p>\n\n\n\n<p>I was ready \u2014 that was just the push I needed to launch OzHarvest.<\/p>\n\n\n\n<p>Even then, I still didn\u2019t fully comprehend the scale of the problem of hunger. But perhaps that naivete worked to my advantage \u2014 it just didn\u2019t occur to me that I couldn\u2019t solve it so I didn\u2019t feel too daunted to act. My philosophy was that feeding 100 people meant that was 100 people fed who previously weren\u2019t. Not doing something because a problem is too big just wasn\u2019t an answer I was prepared to accept.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"becoming-a-disruptor\">Becoming a disruptor<\/h2>\n\n\n\n<p>My goal in the beginning was to rescue food and feed people. I discovered that the social impact could be matched by the environmental impact by reducing landfill, so that became part of the OzHarvest mission too.&nbsp;<\/p>\n\n\n\n<p>But&nbsp;<a href=\"https:\/\/www.salesforce.com\/au\/blog\/2019\/08\/3-stages-of-creating-an-innovative-organisation.html\" target=\"_blank\" rel=\"noopener\">to realise those social and environmental benefits<\/a>, laws had to change. People were worried about issues of liability if their business handed over leftover food to us, and government legislation was standing in the way of our work. And so we challenged and changed legislation. Fearlessness is part of the DNA of OzHarvest. Today I think that\u2019s called disruption \u2014 which makes me a disruptor! But again, it didn\u2019t occur to me that I might not be able to get that law changed.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Being resourceful is so important because resilience takes a lot of energy and you have to be able to look after yourself while you\u2019re not giving up.<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Being%20resourceful%20is%20so%20important%20because%20resilience%20takes%20a%20lot%20of%20energy%20and%20you%20have%20to%20be%20able%20to%20look%20after%20yourself%20while%20you%E2%80%99re%20not%20giving%20up.\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Being%20resourceful%20is%20so%20important%20because%20resilience%20takes%20a%20lot%20of%20energy%20and%20you%20have%20to%20be%20able%20to%20look%20after%20yourself%20while%20you%E2%80%99re%20not%20giving%20up.&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Being resourceful is so important because resilience takes a lot of energy and you have to be able to look after yourself while you\u2019re not giving up.\" https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>There is still so much work to be done. Yes, Australia has committed to halving food waste by 2030, and at OzHarvest we rescue more than 180 tonnes of food each week from more than 3,500 food donors including supermarkets, hotels, airports and catering companies. But the government shirks its responsibilities and so I won\u2019t stop agitating for change until those responsibilities are met. I\u2019ll do my damndest and they know it!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"leading-with-intuition\">Leading with intuition<\/h2>\n\n\n\n<p>I don\u2019t get any of this done on my own. I surround myself with incredibly smart and skillful people, and they make me look amazing!&nbsp;<\/p>\n\n\n\n<p>The most important thing for me is to&nbsp;<a href=\"https:\/\/www.salesforce.com\/au\/blog\/2018\/07\/3-ways-to-boost-employee-engagement-and-growth.html\" target=\"_blank\" rel=\"noopener\">hire the right people<\/a>, not necessarily the right skills. You can learn skills. But you can\u2019t learn how to be the right person for the culture. I use my intuition when I\u2019m hiring people because for me, that cultural fit, that mindset is so important. The rest we can help them learn. Maintaining that culture is an important part of my role as leader.<\/p>\n\n\n\n<p>I always look for resilience and resourcefulness. I don\u2019t ask people in an interview if they are resilient \u2014 who\u2019s going to say no? But I\u2019m good at digging deeper and finding out if it\u2019s there and what it means to them. And being resourceful is so important because resilience takes a lot of energy and you have to be able to look after yourself while you\u2019re not giving up.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>I accept that my people are sometimes going to make decisions that might stretch the parameters of our mission, but I trust them. And they trust me.<\/p><\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on LinkedIn (Opens in a new tab)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=I%20accept%20that%20my%20people%20are%20sometimes%20going%20to%20make%20decisions%20that%20might%20stretch%20the%20parameters%20of%20our%20mission%2C%20but%20I%20trust%20them.%20And%20they%20trust%20me.\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Twitter (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=I%20accept%20that%20my%20people%20are%20sometimes%20going%20to%20make%20decisions%20that%20might%20stretch%20the%20parameters%20of%20our%20mission%2C%20but%20I%20trust%20them.%20And%20they%20trust%20me.&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Share on Facebook (Opens in a new tab)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fau%2Fblog%2Fhow-i-lead-ronni-kahn-ao-ozharvest%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"I accept that my people are sometimes going to make decisions that might stretch the parameters of our mission, but I trust them. And they trust me.\" https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>I also accept that leading by example means trusting my team to be as bold as I am in pursuing our mission to help people, empowering them and trusting their ability to make the right decisions at the right time.<\/p>\n\n\n\n<p>Technically, we are licensed to collect food and deliver it to charities and organisations that distribute it according to need. And those charities do know best \u2014 food is an important part of their work on a range of fronts, attracting people to their services for medical, housing and other support.<\/p>\n\n\n\n<p>If one of my drivers saw someone in need outside of their scheduled charity drop-offs, and they have the ability to feed them I would wholly support and encourage that. Yes, we have a framework in place, but sometimes empathy trumps that!<\/p>\n\n\n\n<p>After all, when you are a \u2018disruptor\u2019, you have to be prepared to deal with a little disruption yourself! I accept that my people are sometimes going to make decisions that might stretch the parameters of our mission, but I trust them. And they trust me.&nbsp;<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Small and Medium Business Trends report<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Keen to become a disruptor and start something?\u00a0Check out our recent\u00a0Small and Medium Business Trends report.<\/p>\n\t\t\t\n\t\t\t\t\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.salesforce.com\/au\/resources\/research-reports\/smb-trends\/?d=7013y000002lQjVAAU&amp;nc=7013y000002lQjLAAU\" target=\"_blank\" rel=\" noopener\">Download the report<\/a><\/div>\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/au\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Social entrepreneur and founder and CEO of food rescue charity OzHarvest shares the lessons and learnings from Australia&#8217;s leading food rescue organisation. <\/p>\n","protected":false},"author":1,"featured_media":50669,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"ef2b3e4d468a4bb280fa36011b539f57","post_meta_title":"","ai_synopsis":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[2481,2619,2477,2550,2490],"sf_content_type":[],"coauthors":[2620],"class_list":["post-50665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-innovation","sf_topic-guest-blog","sf_topic-leadership","sf_topic-not-for-profit","sf_topic-ceo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How I Lead: Ronni Kahn AO, OzHarvest | Salesforce<\/title>\n<meta name=\"description\" content=\"Social entrepreneur and founder and CEO of food rescue charity OzHarvest shares the lessons and learnings from Australia&#039;s leading food rescue organisation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/blog\/how-i-lead-ronni-kahn-ao-ozharvest\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How I Lead: Ronni Kahn AO, OzHarvest\" \/>\n<meta property=\"og:description\" content=\"Social entrepreneur and founder and CEO of food rescue charity OzHarvest shares the lessons and learnings from Australia&#039;s leading food rescue organisation.\" \/>\n<meta property=\"og:url\" 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