{"id":50739,"date":"2019-10-24T18:42:00","date_gmt":"2022-10-18T18:42:30","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=50739"},"modified":"2022-10-26T22:05:15","modified_gmt":"2022-10-27T05:05:15","slug":"infographic-how-to-meet-your-customers-expectations","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/blog\/infographic-how-to-meet-your-customers-expectations\/","title":{"rendered":"Infographic: How to meet your customers\u2019 expectations"},"content":{"rendered":"\n

Customers across every generation are more demanding, more discerning and more connected than ever. In our latest State of Connected Customer Report<\/a> we asked 8,000 consumers and business buyers what they expect from the companies and brands they interact with \u2013 here\u2019s what they told us.<\/p>\n\n\n\n

Make no mistake, customers are calling the shots. And 84% of them say the experience a company provides is as important as its products and services \u2013 up from 80% last year.<\/p>\n\n\n\n

So, businesses that want to win customers and keep them loyal need a strategic and comprehensive approach to customer engagement.<\/p>\n\n\n\n

And there\u2019s great opportunity for the businesses that can get this right \u2013 while 73% of customers expect companies to understand their needs and expectations, just 51% say companies actually do. <\/p>\n\n\n\n

That gap is ripe for the picking. <\/p>\n\n\n\n

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Download our latest State of the Connected Customer research<\/a>\u00a0\u2013 with insights from more than 8000 consumers and business buyers, it\u2019s the quickest way to see how you can transform customer experience.<\/p>\n\n\n